Contact Attain Customer Service

Why should I report an Issue with Attain by Aetna?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Aetna Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Attain app combines your health history with your Fitbit® device activity to offer personalized goals*, achievable actions, and rewards. • Get reminders for important healthy actions: flu shot and other vaccinations; scheduling primary care visits and screenings; and refilling and picking up prescriptions. • Get tips to boost activity, sleep better, improve nutrition and increase mindfulness. • Build healthy habits through challenges and daily activity. • Get support for serious health moments, such as finding lower-cost options for lab and imaging tests like MRIs.

2. Activity from your Fitbit device — along with your Aetna health history — powers the program. *Goals and suggested health actions should not replace your doctor’s advice.

3. Meet your weekly activity goals and complete healthy actions to earn points which can then be redeemed for gift cards from popular retailers.

4. Earn rewards for taking healthy actions and hitting your activity goals.

5. Consult your tax advisor if you have questions regarding the taxability of rewards. ***Participation in Attain requires an Android™ smartphone running AndroidOS version 9 or later, and a Fitbit smartwatch or fitness tracker that syncs with the Fitbit app.

6. Hit your activity goals and complete healthy actions to earn points.

7. If you have a medical condition that prevents you from meeting your goals, or if your doctor advises you not to take part in physical activity, there may be an opportunity for you to earn the same reward in a different way.

8. Download Attain by Aetna® and sign in to see if you are eligible to participate, and which rewards are available to you if you are.

9. Tap “Settings” in the app to contact Attain. **Eligibility for particular incentives varies, including by health plan type and location.

10. Yes, you will need to have your own Fitbit activity tracker or smartwatch to participate.

11. Some healthy actions are based on your personal health history.

1. Other times, you have to login again which is very annoying.The app worked great for a week...now the update has me stuck in an infinite loop of attempting to log back in and giving me a login error 0211 as a small popup at the bottom of my phone screen, along with a "something went wrong on our end.

2. I restarted the phone, closed running tasks, uninstalled and re-installed the app, updated all of my apps, and it still gives an error message after I open Fitbit to enter weight.

3. Some days it did not sync with Fitbit close to the end of the day to capture my effort to work out and meet the goals, and the next day when it did, it did not update yesterday's data and made me really upset.

4. I get an error message saying Attain is experiencing technical difficulties and is unable to display challenges right now.

5. It freezes on the load screen every couple days, requiring a force quit or sometimes uninstalling.

6. But I am beginning to suspect the calories burned is intentionally lower to cause missing daily and weekly goals, as it has happened multiple times now.

7. Other days, when I try to open it, I just get the spinning circle "Loading" and it never loads.

8. It crashes soo often and half the time I'm missing my goals when 3 other devices have me hitting it.

9. I have a smart watch, a pedometer and another app on my phone, in addition to my fitbit that is connected to th attain app.

10. I've also had to uninstall and reinstall a couple of times when the app wouldn't load at all.Eh, needs work.

11. Therefore, I miss out on healthy tips because I don't realize I've been signed out so I don't receive the notifications for it.

1. Fix Attain Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Attain: Restarting the app will resolve most errors.
2. Update the Attain App. Here is how:
   1. On Android goto PlayStore » Search for "Attain" » Open Attain by Aetna » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Attain » click "UPDATE".
3. Clear Attain by Aetna app cache: Clearing cached data will force your app to retrieve the latest data directly from Attain servers.
   1. On Android, goto Settings » Apps » Select "Attain by Aetna" » click Storage » click "Clear Cache".
4. Check Attain app permissions. If any of these permissions required to use your device's features are disenabled, Attain might not work.
5. Uninstall and reinstall Attain. If nothing else has worked, completely uninstall Attain then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Attain not working

2. Fix Attain Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Attain be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Attain not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Attain may not be able to connect to the Internet when running in the background.