Contact Staley Card Valet Customer Service

Why should I report an Issue with Staley Card Valet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Staley Credit Union Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The My Location control can restrict transactions to merchants located within a certain range of your locations (using your phone’s GPS. ) Transactions requested outside the specific range can be declined.

2. Alerts for PIN and Signature transactions can be set up to keep you informed of your debit and credit card usage and help you quickly detect unauthorized or fraudulent activity.

3. Transactions can be monitored and managed for specific merchant categories such as gas stations, department stores, restaurants, entertainment, travel and groceries.

4. Transactions can also be monitored for specific transaction types such as in store purchases, e-commerce transactions, mail/phone orders and ATM transactions.

5. When the card is “on,” transactions are allowed in accordance with your usage settings.

6. When the card is “off,” no purchase or withdrawals are approved until the card is subsequently turned back to “on. ” This control can be used to disable a lost or stolen card and prevent fraudulent activity on the card.

7. Transactions requested by the merchants outside of a specific region can be declined.

8. Spending limits can be established to allow transactions up to a certain dollar value and decline transactions when amounts exceed your defined thresholds.

9. The app can send an alert when a card is used or when a transaction has been attempted but is declined – and additional customizable alert options are available.

10. The My Region control uses City, State, Country or Zip Code on an expandable interactive map.

11. Alerts are sent immediately after a transaction has taken place.

1. I recently was alerted to fraudulent use of my card number and was able to turn my card off.

2. Keeps me alert at all times.

1. Fix Staley Card Valet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Staley Card Valet: Restarting the app will resolve most errors.
2. Update the Staley Card Valet App. Here is how:
   1. On Android goto PlayStore » Search for "Staley Card Valet" » Open Staley Card Valet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Staley Card Valet » click "UPDATE".
3. Clear Staley Card Valet app cache: Clearing cached data will force your app to retrieve the latest data directly from Staley Card Valet servers.
   1. On Android, goto Settings » Apps » Select "Staley Card Valet" » click Storage » click "Clear Cache".
4. Check Staley Card Valet app permissions. If any of these permissions required to use your device's features are disenabled, Staley Card Valet might not work.
5. Uninstall and reinstall Staley Card Valet. If nothing else has worked, completely uninstall Staley Card Valet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Staley Card Valet not working

2. Fix Staley Card Valet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Staley Card Valet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Staley Card Valet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Staley Card Valet may not be able to connect to the Internet when running in the background.