Contact Virtual Visit Customer Service

Why should I report an Issue with Virtual Visit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Orlando Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Patients with nonemergency symptoms (e. g. , sore throat, urinary tract infection, earache, pink eye, sinus infection, fever, cough, rash, etc. ) now can access on-demand, high-quality care 24/7 using this app via a smartphone, tablet or computer.

2. From home or work, while on vacation, or for your child away at college, Orlando Health Virtual Visit is a new option for quick, convenient healthcare at a time and place of your choosing.

3. Connect with a physician in real time to receive a diagnosis and treatment plan, with any needed prescriptions sent to your preferred pharmacy.

4. Currently available to select Central Florida employers that offer the Orlando Health network plan to their employees.

1. Also tried the desktop version and I was asked to pay before even knowing the appointment time??? Frustrating!!! I'd rather go to a walk in.Iv tried 3 other virtual care apps and this one was easy to use and worked very well! Tells you how many people are in front of you in line and I was seen in 4min will be using this for urgent care visits when needQuick, convenient, and professional.

2. Login into this Android app using MyChart authentication did not work, maybe because I have the chrome browser installed? I was able to login to MyChart in the browser but the app would not see nor accept the credentials.

3. The entire visit took 6 minutes (sign in, dr., prescription).

4. Signing up the entire family.Worked great.

1. Fix Virtual Visit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virtual Visit: Restarting the app will resolve most errors.
2. Update the Virtual Visit App. Here is how:
   1. On Android goto PlayStore » Search for "Virtual Visit" » Open Virtual Visit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virtual Visit » click "UPDATE".
3. Clear Virtual Visit app cache: Clearing cached data will force your app to retrieve the latest data directly from Virtual Visit servers.
   1. On Android, goto Settings » Apps » Select "Virtual Visit" » click Storage » click "Clear Cache".
4. Check Virtual Visit app permissions. If any of these permissions required to use your device's features are disenabled, Virtual Visit might not work.
5. Uninstall and reinstall Virtual Visit. If nothing else has worked, completely uninstall Virtual Visit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virtual Visit not working

2. Fix Virtual Visit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virtual Visit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virtual Visit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virtual Visit may not be able to connect to the Internet when running in the background.