Contact Tangerine Customer Service

Why should I report an Issue with Tangerine Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tangerine Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You acknowledge, understand and agree that this app (including any updates or upgrades) may (i) cause your device to automatically communicate with Tangerine’s servers to deliver all the functionality described in the description such as Digital Sign Up, Deposit Cheques, Mobile Wallet, etc. and to record usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Policy.

2. By tapping the ‘Install’ button or by downloading the Tangerine Mobile Banking app published by Tangerine Bank, you consent to the installation of this app further described below and to its future updates and upgrades.

3. Check your Account balances, send money with Interac e-Transfer®, pay bills, buy and sell Tangerine Investment Funds and deposit a cheque.

4. The Tangerine Mobile Banking app makes your banking experience even more convenient than ever before with a fresh and intuitive design.

5. Add your Tangerine Client Card and Credit Card to your Google Pay and Samsung Pay mobile wallets and use it where contactless payments are accepted.

6. Use the fingerprint scanner on your Android phone for a secure, convenient way to log into Tangerine’s Mobile Banking app.

7. You can bank anywhere with your smartphone or tablet through our Mobile Banking app.

8. Sign up without leaving your home or speaking to a live agent—it’s a fast, convenient and secure mobile experience.

9. You simply snap a photo of your cheque using your device’s camera, enter a few details and voila - the cheque is deposited into your Account. It’s that simple.

10. View your Account balances and details for all your Tangerine Accounts.

11. Become a Client completely digitally with our Mobile Banking app.

1. My advice is that stay away from Tangerine if you need any support for your banking ever.Annoying asf when I'm trying to place orders and can't access my digital card because the app is updating and doesn't let me use my accounts while the app is in maintenance.

2. I am very happy with Tangerine, and I LOVE how there's no requirements to keep your accounts fee free (like having 3 specific products to have a fee free account like other banks such as RBC).

3. Mobile support doesn't care it looks like, since I have been sending emails over and over for the last 3-4 months.I have had this apply for a while now, but as of a few days ago it stopped working.The app simply will not open.

4. It's a great app so far I can't complain!Generally good app but some negative feedback for the company: when it comes to disputing credit card charges, I have waited for hours to speak to an agent and still not gotten through.

5. it had to have been probably one of the easiest setups I've ever done and most of it was done automatically for you so no having to have steady hands to take photos of your ID or even check deposits for that matter your app does it all for you all you have to do is fill in the details.

6. Chequing account details has been displaying an error for the last couple of months.

7. Having them separate is great, but it would be nice to also have a total at the top of the page.Not sure why, but it thinks I'm doing transactions from a day later after 11pm.

8. Keep up the fabulous work!!so far so good when it comes to the Tangerine mobile app.

9. And as a result, online orders doesn't go thru (fails with other apps) but are posted as pending anyways.

10. I'm starting to think there is no charge dispute team and the hold period will simply last forever.I used to be a loyal Tangerine client.

11. You would think that credit card charge disputes would be important enough to keep a base staff.

1. Fix Tangerine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tangerine: Restarting the app will resolve most errors.
2. Update the Tangerine App. Here is how:
   1. On Android goto PlayStore » Search for "Tangerine" » Open Tangerine Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tangerine » click "UPDATE".
3. Clear Tangerine Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Tangerine servers.
   1. On Android, goto Settings » Apps » Select "Tangerine Mobile Banking" » click Storage » click "Clear Cache".
4. Check Tangerine app permissions. If any of these permissions required to use your device's features are disenabled, Tangerine might not work.
5. Uninstall and reinstall Tangerine. If nothing else has worked, completely uninstall Tangerine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tangerine not working

2. Fix Tangerine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tangerine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tangerine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tangerine may not be able to connect to the Internet when running in the background.