Contact Day Customer Service

Why should I report an Issue with Dayforce Powerpay Self Service?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dayforce to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Dayforce Powerpay Employee Self Service puts you in the driver’s seat with an engaging, intuitive mobile experience to access your most current pay details and personal information with the touch of your hand.

2. From checking your earnings, to downloading year-end tax forms and viewing your personal information, Powerpay puts total control over these tasks in the palm of your hand with instant access using Touch ID or Face ID.

3. See how Powerpay’s Self Service mobile access can improve work life by providing secure, on-the-go access to your information so you can access information and save time, all at your convenience.

4. Please note: Powerpay Employee Self Service mobile access is only available to Dayforce Powerpay customers.

5. Dayforce Powerpay makes pay day easier by helping small business stay in compliance with Canadian federal and provincial regulations while helping to ensure employees are paid accurately, on time, and from anywhere.

6. As an employee, being able to access your personal and pay information efficiently is critical to ensuring you get paid accurately and on-time.

7. Need access to your work life from anywhere at any time?

8. Powerpay is trusted by over 47,000 Canadian small business owners.

9. If you are an employee of a Powerpay customer, please check with your employer before downloading the app to see if they have activated the mobile option.

1. They forget my login information every time! No, it's not me... I have been recording my passwords... even gone so far as to type it out and use copy and paste to ensure it's correct, but I still have to reset my password every f'n (freaking, of course....) time! Awful! I don't have this problem with other accounts with other companies... just this one... noone wants to help... they just juat assume it's me.As with others the password is a constant problem ,put in a new one app accepts it then it will not recognize it ,so go to change and app tells me I can't use the same password as the last 10 ,go through this garbage to often .

2. I haven't been able to log in at all because the system keeps locking my password and forcing me to reset.

3. Power pay you need to fix this!Getting very frustrated, have tried several times to retrieve password with no success.

4. Says file downloading but no file actually downloads.Keep trying to login and it always says (Your login was rejected.

5. But when logging it it says password is locked.

6. I've changed my password so many times and says the same thing over and over again.

7. Worst app ever!Can't imagine why my company's accounting apartment decided to use this service for employee income tax forms, this is such a hassle.

8. I've tried on mobile, desktop, different browsers, nothing works! Waiting to hear back from accounting department, hopefully they can just send me my T4 instead of having to deal with this garbage Powerpay.

9. Click forgot password to reset.

10. I had to change my password almost every week .

11. Makes me change password everything.

1. Fix Day Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Day: Restarting the app will resolve most errors.
2. Update the Day App. Here is how:
   1. On Android goto PlayStore » Search for "Day" » Open Dayforce Powerpay Self Service » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Day » click "UPDATE".
3. Clear Dayforce Powerpay Self Service app cache: Clearing cached data will force your app to retrieve the latest data directly from Day servers.
   1. On Android, goto Settings » Apps » Select "Dayforce Powerpay Self Service" » click Storage » click "Clear Cache".
4. Check Day app permissions. If any of these permissions required to use your device's features are disenabled, Day might not work.
5. Uninstall and reinstall Day. If nothing else has worked, completely uninstall Day then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Day not working

2. Fix Day Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Day be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Day not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Day may not be able to connect to the Internet when running in the background.