Published by Dayforce on Oct 14, 2023

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Why should I report an Issue with Dayforce Wallet: On-demand Pay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dayforce to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Dayforce Wallet: On-demand Pay image 1 contact Dayforce Wallet: On-demand Pay image 2

About Dayforce Wallet: On-demand Pay

1. With Dayforce Wallet there are never any hidden fees or charges for accessing your pay because it’s not a loan or an advance: it’s your earned pay! • Free money transfers² to your other bank accounts. • Use your card anywhere Mastercard is accepted, online, or in-person. 1.

2. Dayforce Wallet gives you a clear picture of your current balance and transaction history on your Dayforce Wallet Card and makes it simple to transfer funds to other bank accounts. ² You can even have your regular paycheck direct deposited to the Dayforce Wallet Card, making it easy to manage your finances all in one single place.

3. Activate your card to start making purchases online or in-store wherever Mastercard is accepted. ¹ Not all employers choose to offer on-demand pay with Dayforce Wallet.

4. Banking services provided by and the Dayforce Wallet Card issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated.

5. Dayforce Wallet gives you on-demand access¹ to your available pay without charging you any interest or monthly fees.

6. Use the app to add your available pay to the Dayforce Wallet Mastercard® at the end of your workday.

7. Your card can be used to make everyday purchases, anywhere Mastercard is accepted, online, or in-person.

8. You can also transfer funds to other bank accounts² or withdraw cash from a network of fee-free ATMs. ³ No more waiting for payday.

9. Download the Dayforce Wallet app and create an account. 3.

10. For out-of-network ATMs and bank tellers, a $2. 50 fee will apply, plus any additional fee that the ATM owner or bank may charge. Limits apply.

11. GO2bank does not administer and is not responsible for on-demand pay. ² Limits apply.

Day Customer Insights

1. Its one thing if it happens once but literally everytime and nothing is done to fix the issue? Don't bother with dayforce.I love it but it does go in and out sometimes I get error messages saying unable to connect to server but it's not my wifi because I can login just fine on everything else i just tried to uninstall and re-download but im having same issues.

2. You get in the middle of signing up and it won't told a list of eligible employers are required to use it, it's great for emergencies if you need to pay an unexpected bill or just need a few extra coins until payday.

3. So I am unable to use my card at certain ATMs , can't use to play poker online , and I can't add money to my card myself other than when my work deposits money on it.

4. Can't login keeps having me verify my identity, but once I enter the code, it just loads and then says can't connect to the server.

5. This is very disappointing as this is the app i need for work.It says you can upgrade your card on the day force wallet app, but I can't find out how to do this anywhere in the app.

6. Please fix thank you!This app is always slow and is absolute trash! It takes minutes to open sometimes and offers very little in the way of useful information regarding far so good.

7. I don't use it often but the 2x I have used it I haven't had any problems with and my money was available in a few minutes.It's not showing any available pay since he got paid .

8. the FAQs is a joke; it gives you answers that are impossible to use because there isn't a link/option where it's said to be? makes 0 senseApp worked for maybe 2 weeks.

9. If you're employer doesn't use Dayforce, sorry about your luck.

10. my employer started using dayforce back in March.

11. This app requires a participation from a participating or qualifying employer.

Steps to Troubleshoot & Fix Day Issues

1. Fix Day Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Day: Restarting the app will resolve most errors.
  2. Update the Day App. Here is how:
    1. On Android goto PlayStore » Search for "Day" » Open Dayforce Wallet: On-demand Pay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Day » click "UPDATE".
  3. Clear Dayforce Wallet: On-demand Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from Day servers.
    1. On Android, goto Settings » Apps » Select "Dayforce Wallet: On-demand Pay" » click Storage » click "Clear Cache".
  4. Check Day app permissions. If any of these permissions required to use your device's features are disenabled, Day might not work.
  5. Uninstall and reinstall Day. If nothing else has worked, completely uninstall Day then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Day not working

2. Fix Day Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Day be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Day not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Day may not be able to connect to the Internet when running in the background.

Reported Issues

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