Contact Up Customer Service

Why should I report an Issue with Up — Easy Money?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Up Money to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Up is your best companion for overseas travel, equipped with tools that allow you to speak the language of money no matter where you are in the world. * Get fast support from real humans, 18 hours a day, 7 days a week.

2. Open an account in minutes and join over 1,000,000 Australians experiencing the financial control of Up. * Put your budget on cruise control.

3. Up is a brand of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178, AFSL and Australian Credit Licence 237879.

4. Any advice provided is of a general nature only and does not take into account your personal needs, objectives and financial circumstances.

5. The only winner in this game is you. * Money with mates just got easy.

6. Say goodbye to nasty surprises, know where every buck goes and how much you can spend. * Map out Savers for the things you want and need.

7. Send money with a chat and a gif. Ready to go multiplayer?

8. International money transfers performed by Wise.

9. Up is designed to make money easy for everyone.

10. Slice bills and request cash from your mates (we'll handle the reminders).

11. Get set up in minutes and experience firsthand why life's better on The Upside. T&Cs @ up. com. au/terms.

1. Would recommend and have on multiple occasions.Absolutely amazing I've been using this 4 to 3 years now I use it to pay for everything the customer service team absolutely amazing if you have an issue they will get back to you as soon as possible just outstanding I hope more features comeHeckin' Best Bank Ever! I wish I'd known about this bank sooner.

2. I love that there is an inbuilt budgeting system, so I am less inclined to overspend when I can check my spendable money and lock my account if I'm tempted to impulsively buy things (i.e. good for a drunken night out when I'm trying to spend like a high roller, forgetting I have no money for that kind of business).Absolutely love this Bank.

3. Seems like the user experience got sidelined here for... I don't know, it seems overall worse than, for example, the CommBank app.Constant outages and constant issues with fraudulent transactions still being made even though I locked both my digital and physical cards.

4. I don't think it's my phone as I haven't encountered this on any other apps.Since we started using Up, both me and my Player2 closed our other bank accounts (at one of the big 4).

5. She had a minor bug that she reported and it got fixed in a matter of days - this is what I call attention to the customer's needs! For the whole team - Keep Up the amazing job!The greatest banking app I've ever used.

6. I would never want to change banks unless they had the same featuresThe bank seems great, but golly goodness is the app fiddly and confusing.

7. Being able to have multiple shared savers and personal savers is great for budgeting and planning all our costs for all the different payment cycles.

8. Made the switch recently! It took me some time to get used to the layout as it's very different from a traditional bank.

9. It feels far, far, less refined than other bank apps and very much like a work in progress.

10. My experience has been excellent, so have the experiences of the people I know how use think bank.

11. But I love it now! UP is great for making loads of individual savings accounts.

1. Fix Up Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Up: Restarting the app will resolve most errors.
2. Update the Up App. Here is how:
   1. On Android goto PlayStore » Search for "Up" » Open Up — Easy Money » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Up » click "UPDATE".
3. Clear Up — Easy Money app cache: Clearing cached data will force your app to retrieve the latest data directly from Up servers.
   1. On Android, goto Settings » Apps » Select "Up — Easy Money" » click Storage » click "Clear Cache".
4. Check Up app permissions. If any of these permissions required to use your device's features are disenabled, Up might not work.
5. Uninstall and reinstall Up. If nothing else has worked, completely uninstall Up then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Up not working

2. Fix Up Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Up not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Up may not be able to connect to the Internet when running in the background.