Contact Dubai Health Customer Service

Why should I report an Issue with Dubai Health - دبي الصحية?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dubai Health Authority - DHA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app supports both English & Arabic languages. - Integrate with Health App (HealthKit) to track and manage your health data. - Register to Donate blood – Learn Everything about blood donation and its benefits to your health.

2. Dubai Health App is a new initiative by Dubai Academic Healthcare Corporation to provide all services of Dubai Health under one Smart application.

3. Using this app, Dubai residents will be able to access Dubai Health’s Smart Services i. e. , Manage Appointments, Lab Results, and Medications.

4. Users can also check for Medical Fitness Application Status and register as Volunteers for Blood Donation services.

5. We are working towards making Dubai a Healthier and Happier community.

1. Other than these issues this app is convenient.There is no option to reschedule vaccine appointment and the phone numbers in app one redirects you to wrong party where they can't help and the 2nd number redirects you to automated operators (they tell you to go back to the app) which doesn't make sense.

2. Upon trying to sign-in using health card and otp, it asks to create an account (which is already there) else one cannot proceed.

3. Once you miss the appointment you can't book a new appointment and you find yourself lost not knowing what to do rather than writing a review on the app store and pray for someone to read it and solve the issue.

4. Besides that if your lucky and get a date then you have to keep trying to book, because it gives error everytime you try to book telling you to try again.

5. Customer Care is also fully automated and useless, as most inquiries end with either a recommendation to visit their website, or an agent who'll notify you they can't change your number on their system.

6. I had to book an appointment separately anyway.Unable to link health card.

7. I really need someone to help as I can not access my vaccination certificate which is causing issues.As far as COVID vaccination is concerned, this app is currently useless.

8. Why is it giving error that this health card is already linked with another userAfter update, all old data was lost.

9. Confusion between what can be done in this app and my chart.Can not open the app on my phone and cannot seem to contact to anyone to help.

10. 🤷🏻 ♂️The all-important "Book Covid-19 Vaccine" button is totally unresponsive.

11. especially when we needed it desperately to check the test results.Randomly gives message that device is online, despite being connected.

1. Fix Dubai Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dubai Health: Restarting the app will resolve most errors.
2. Update the Dubai Health App. Here is how:
   1. On Android goto PlayStore » Search for "Dubai Health" » Open Dubai Health - دبي الصحية » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dubai Health » click "UPDATE".
3. Clear Dubai Health - دبي الصحية app cache: Clearing cached data will force your app to retrieve the latest data directly from Dubai Health servers.
   1. On Android, goto Settings » Apps » Select "Dubai Health - دبي الصحية" » click Storage » click "Clear Cache".
4. Check Dubai Health app permissions. If any of these permissions required to use your device's features are disenabled, Dubai Health might not work.
5. Uninstall and reinstall Dubai Health. If nothing else has worked, completely uninstall Dubai Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dubai Health not working

2. Fix Dubai Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dubai Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dubai Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dubai Health may not be able to connect to the Internet when running in the background.