Contact Trainer Plus Customer Service

Why should I report an Issue with Trainer Plus - client tracking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trainer Plus Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It complements the web application for trainers that is used for building content, updating programs and managing clients, as parts of the Trainer Plus platform. *Users must have a trainer invite and assign a program to track in the app or go to the web app to build and assign your own program.

2. The other side of the Trainer Plus platform is our Fitness+ app, which is a free library of exercises and workouts that you can browse, favorite, or make a list to request a program from a trainer that can be tracked on Trainer+.

3. Trainer Plus automates the fitness tracking and feedback process to make sure everyone gets the follow up and timely changes needed to reach goals and change their lifestyle.

4. If you are thinking of getting training, already have a trainer or want to train yourself, start with the Fitness+ and making a list of exercises for your program.

5. Trainer+ is the mobile app for trainers and clients to track workouts and assessments for their fitness plan when working both in-person and online.

6. Trainer Plus is a web and mobile platform for gyms and trainers that automates fitness management.

7. This creates new ways to support members outside of traditional personal training, and provides more viable options for individuals to get the content and support they need for their fitness goals.

8. It is composed of an easy to use and flexible set of tools that allow fitness organizations and professionals to provide content and support, engaging more people through technology.

9. Whether you are a beginner to the gym, or a seasoned veteran, Fitness+ is a great companion to find exercises and variations for the equipment you have access to.

10. This mobile app is used to track already assigned programs, not build them.

11. You can invite your trainer or have us match you with one from there, then start tracking on Trainer+.

1. Its so frustrating not being able to mark my workout as 100% complete because the app crashes after the first round of sets and hitting resume only gives me the option to complete workout, leaving the sets incomplete.

2. this feature is useless, i just want to add my client's name, i also have to go to the website to add the client's workout.

3. Timer doesn't always work properlyWhy do I need the App? The program is great but you can't set workouts up on the app.

4. However it is a great tool to use for clients on line.in-order to add a client, i have to add an email address.

5. i need a full Mobile app.I love this app, its given me all the tools I need and more to train clients from anywhere in the world!It should have more functions.

6. I usually put my fitness watch on the same time as a start the workout.

7. Even a simple 5 minute set is not actually 5 minutes, it's around 8 minutes in real timeToo buggy.

8. I sometimes have a workout which takes me around an hour sometimes more.

9. And at the end it shows that I've only worked out for 45 minutes or so.

10. This apps timer is not accurate.

11. Good for a work out.

1. Fix Trainer Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Trainer Plus: Restarting the app will resolve most errors.
2. Update the Trainer Plus App. Here is how:
   1. On Android goto PlayStore » Search for "Trainer Plus" » Open Trainer Plus - client tracking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trainer Plus » click "UPDATE".
3. Clear Trainer Plus - client tracking app cache: Clearing cached data will force your app to retrieve the latest data directly from Trainer Plus servers.
   1. On Android, goto Settings » Apps » Select "Trainer Plus - client tracking" » click Storage » click "Clear Cache".
4. Check Trainer Plus app permissions. If any of these permissions required to use your device's features are disenabled, Trainer Plus might not work.
5. Uninstall and reinstall Trainer Plus. If nothing else has worked, completely uninstall Trainer Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Trainer Plus not working

2. Fix Trainer Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Trainer Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Trainer Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Trainer Plus may not be able to connect to the Internet when running in the background.