Contact Calm Harm Customer Service

Why should I report an Issue with Calm Harm – manage self-harm?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of stem4 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Calm Harm provides some immediate techniques to help break the cycle of self-harm behaviours and explore underlying trigger factors; build a ‘safety net’ of helpful thoughts, behaviours and access to supportive people; and provides the opportunity to journal and self-reflect.

2. Join over 2 million users and learn to ride the wave with the free Calm Harm app by choosing activities from these categories: Comfort, Distract, Express Yourself, Release, and Random.

3. We’ve listened to users and enhanced the app’s functionality, adding the ability to make journal entries at any time and the option to select multiple reasons for your urge to self-harm after completing an activity.

4. Calm Harm is an award-winning app developed for teenage mental health charity stem4 by Clinical Psychologist Dr.

5. Please note that the Calm Harm app is not a substitute for the assessment and individualised treatment by a health/mental health professional.

6. Nihara Krause, in collaboration with young people, using principles from the evidence-based Dialectical Behaviour Therapy (DBT).

7. Calm Harm has been given a new look and updated to the latest technology.

8. There is also a breathing technique to help be mindful and stay in the moment, regulate difficult emotions and reduce tension.

9. When you ride the wave, the urge to self-harm will fade.

10. Please also note that if you forget both your passcode and security answer, these cannot be reset as we do not create user accounts.

11. The urge to self-harm is like a wave.

1. First would be the ability to manually add urges in case you dont use that app but still want to track it (idk if you can already do that) and secondly would be to have the timer run in the background in case for example, you pick an activity like play chess or coloring or something so you can play a chess app which is much more convenient than actual chess.Easy to start but could be improved.

2. If the urges is still there, theres only option to - repeat same activity, try another activity, or go to safety net - and then all the previous activities uve attempted (in my case, for hours) will be gone, pooffs, unrecorded.

3. It would be helpful if it offered little activities that are just all within the app as at times we can't find the motivation to help ourselves so having all the distractions we need in an app would be awesome!I heard of this app and got excited about it a few days after last giving in, hoping to use it as a preventative, everything opened fine that day.

4. I want to hope this startup problem is just an issue on my end, but whether it is or not I was let down when I needed a coping resource, and a little soured to the experienceThe concept is great and the UI is very calming and easy to navigate but I can't give a fair assessment of whether it works as it is inaccessible for me.

5. Again this sets the bar high now for others to match.It's a great app! But I wish it offered games that were distracting as well, plus some of the activities cause a lot of effort to prepare for such as getting stationary together.

6. I do wish the timers would continue even after exiting the app, and that when they finished the timer would have an alarm.Cute app that actually helps me manage anxiety; however, the password option seems like it should be optional.

7. I started using the app in late July, and it has my journal entries dated from February to May! I can't find anywhere to fix this, and it's a problem because I'll want to look back and see how I've been doing along my healing journey and its not accurate.

8. Sometimes, my reason isn't any of those listed.It has a lots of suggested activities categorized neatly into five different aspects (comfort, expressive, distract, release or random).

9. Finally, maybe custom moods which cause urges (my reason wasn't listed, even in a more general sense)I really like this app, it's been really helpful for me so far.

10. It can be a bit annoying to find a specific activity but it's usually quite fast and the ability to hide certain activities is extremely useful.

11. I assume that it's there in case you don't want people to know what it is, but they could already tell something is strange by the name, I feel? And it's hard to remember when you're in a heightened state of emotion.

1. Fix Calm Harm Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Calm Harm: Restarting the app will resolve most errors.
2. Update the Calm Harm App. Here is how:
   1. On Android goto PlayStore » Search for "Calm Harm" » Open Calm Harm – manage self-harm » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Calm Harm » click "UPDATE".
3. Clear Calm Harm – manage self-harm app cache: Clearing cached data will force your app to retrieve the latest data directly from Calm Harm servers.
   1. On Android, goto Settings » Apps » Select "Calm Harm – manage self-harm" » click Storage » click "Clear Cache".
4. Check Calm Harm app permissions. If any of these permissions required to use your device's features are disenabled, Calm Harm might not work.
5. Uninstall and reinstall Calm Harm. If nothing else has worked, completely uninstall Calm Harm then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Calm Harm not working

2. Fix Calm Harm Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Calm Harm be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Calm Harm not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Calm Harm may not be able to connect to the Internet when running in the background.