Contact eClinical Customer Service

Why should I report an Issue with eClinicalMobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eClinicalWorks LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Once logged in, icons are displayed for ease of use in choosing your function. eClinicalWorks® understands the daily juggling act that providers deal with trying to balance their life outside of the office. eClinicalMobile allows you to be in contact with your staff and have access to the vital information that resides on your computer without having to go into the office.

2. Users are able to access schedules, write prescriptions, and access encounters with the peace of mind that the data is encrypted and hosted on a secure gateway. eClinicalMobile provides user name and password as part of the log-on security function.

3. The product offers access to your patients’ information with a tap of the screen enabling you to provide your patients the best care possible and in a timely manner.

4. eClinicalMobile® allows providers to access the system anywhere through their smart phone.

5. The screen has been optimized for easier viewing and to load quickly on these handheld devices.

1. Issues late in the day as user volume increases, necessitating reboot of phone regularyRecent update of app -- Upon initiating dragon diction, this causes a screen refresh, causing user to have to log-into eCW mobile again which is annoyingHave had issues in accessing visit summaries in mobile app.

2. At minimum, being able to overwrite very basic text added during visit with the finalized dictated version, would enhance functionality greatly.Not user friendly.

3. Great its updated but constant have to login to web to get user code, remember ID and passwords don't match to regular login.

4. The pros is the ability to take pictures of wounds or lesions and send it directly to the visit note.Buggy, crashes often, very slow.

5. Use Dragon directly.Only good as a summary tool for patient care when in call.

6. You have to scroll through each month of the year starting with the present until you reach the patient's year of birth.

7. Instead of seeing the summary, it states: issues with visit summary.

8. No ability to view photos or scanned documents in patient charts.

9. No changes.Update is a great idea with h2h but it requests a 6 digit code but only 5 digits can be entered.

10. Unable to look up full list of pharmacies to add to e-prescription encounters -- only limited number of options to choose from.

11. Please add ability to edit, not just add text to notes via scribe feature.

1. Fix eClinical Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eClinical: Restarting the app will resolve most errors.
2. Update the eClinical App. Here is how:
   1. On Android goto PlayStore » Search for "eClinical" » Open eClinicalMobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eClinical » click "UPDATE".
3. Clear eClinicalMobile app cache: Clearing cached data will force your app to retrieve the latest data directly from eClinical servers.
   1. On Android, goto Settings » Apps » Select "eClinicalMobile" » click Storage » click "Clear Cache".
4. Check eClinical app permissions. If any of these permissions required to use your device's features are disenabled, eClinical might not work.
5. Uninstall and reinstall eClinical. If nothing else has worked, completely uninstall eClinical then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eClinical not working

2. Fix eClinical Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eClinical be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eClinical not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eClinical may not be able to connect to the Internet when running in the background.