Contact CenterWell Pharmacy Customer Service

Why should I report an Issue with CenterWell Pharmacy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Humana Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Quickly transfer your current prescriptions to CenterWell Pharmacy by viewing your prescription drug claims information from Humana.

2. Request a refill of an existing CenterWell Specialty Pharmacy™ prescription and order it at the same time as all your other medication.

3. Stay organized with a full list of all your prescriptions filled at CenterWell Pharmacy, including those you no longer need and medication for your dependents.

4. Note: The CenterWell Pharmacy mobile app is available only to Humana members.

5. View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos.

6. Submit a photo of your current prescription label to easily fill your prescription at CenterWell Pharmacy.

7. The new CenterWell Pharmacy™ mobile app makes it easier to keep track of your prescriptions.

8. Download the CenterWell Pharmacy mobile app now to manage all your mail-delivery medications with ease!

9. Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit.

10. Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit.

11. NOTE: auto-refills are not available for Medicare customers.

1. I keep getting that there's a problem with my phone number when I try to switch text alerts but no way to check what the problem is.App keeps closing when trying to open.

2. If you keep the app running and go to email to get the code, then toggle back to the already open app, it sets you back to the beginning where you enter your username name again.

3. The worst part is that to reset your password (if you're on a phone) is that you CANNOT toggle back and forth between the email they send to get the reset passcode and the email they send.

4. The font is too big for my phone.. My only other "issue?" Might be that there are no pictures of the items in the OTC catalog, and there are a couple of times that would have been helpful.This app has a lot to offer and makes life easier for me.

5. Trying every week and still once putting in code and new password after changing it several times, it doesn't work.

6. It's best to purchase whatever is in your cart before you go to research a product that doesn't have a good description and/or picture.

7. Also, when responding to certain order problem notifications, it redirects to areas unrelated to the problem.

8. It was very easy to use, but I did have trouble getting out of the welcome screen(like several others!) and had to open the app on my tablet just to get in.

9. Very frustrating.Quick and easy way to order my OTC items each month.

10. And when I am trying to reset it the app always tells me I can't reuse the same password.

11. I tried to get my password but the 2-step authentication is a circus.

1. Fix CenterWell Pharmacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CenterWell Pharmacy: Restarting the app will resolve most errors.
2. Update the CenterWell Pharmacy App. Here is how:
   1. On Android goto PlayStore » Search for "CenterWell Pharmacy" » Open CenterWell Pharmacy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CenterWell Pharmacy » click "UPDATE".
3. Clear CenterWell Pharmacy app cache: Clearing cached data will force your app to retrieve the latest data directly from CenterWell Pharmacy servers.
   1. On Android, goto Settings » Apps » Select "CenterWell Pharmacy" » click Storage » click "Clear Cache".
4. Check CenterWell Pharmacy app permissions. If any of these permissions required to use your device's features are disenabled, CenterWell Pharmacy might not work.
5. Uninstall and reinstall CenterWell Pharmacy. If nothing else has worked, completely uninstall CenterWell Pharmacy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CenterWell Pharmacy not working

2. Fix CenterWell Pharmacy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CenterWell Pharmacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CenterWell Pharmacy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CenterWell Pharmacy may not be able to connect to the Internet when running in the background.