Contact Optum Specialty Pharmacy Customer Service

Why should I report an Issue with Optum Specialty Pharmacy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Optum Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Optum Specialty Pharmacy™ mobile app helps you take control of your prescriptions and treatment, wherever you are.

2. It's there when you need it, whether you're looking for support or have a question about your prescription.

3. With the app, you can save time managing your prescriptions, giving you more time to do the things you love.

1. When we contacted them to try to resolve the issue they were less than helpful and sent the bill to collections within 2 months.This pharmacy is horrible! App is even worse! Don't change your insurance at anytime while using them, because they will not change it on their end! They will continue to try to bill your old insurance! Then they will tell you that your insurance is not set to be the primary.

2. Since then it just comes up with a screen that says they are having technical difficulties try again later but it never changes been this way for months.I begrudgingly use this app monthly to refill one medication.

3. i click the "continue" button after "request refill" and it does absolutely nothing other than gray out, showing that the issue isnt my screen.

4. I would call this an epic fail.Information is great, ordering not so much! I've tried ordering the same prescription 3 different times (3 different months) through the app, and not once has it been processed correctly.

5. When it's your only one!! And they refuse to fix it or even offer you help on how to fix it.Refill link keeps exiting the app and taking me to a page that is expired.

6. Never works!!!!!!!! Seemed to work once in the beginning but after ordering it and getting the confirmation the order just magically disappeared from their system.

7. We ended up paying them thousands of dollars out of pocket because of a billing system failure on their end that resulted in them not processing a claim until almost a year later after our insurance changed.

8. it's slow as hell generally but this is pretty ridiculous since i got thenapp exclusively to refill 1 prescriptionI installed this app just so I could write a review about this pharmacy.

9. I'm not optimistic for a fix anytime soon; it seems developers are taking 3 weeks to respond to any comments here or on the regular OptumRx app.Guys, your app fails more than it works.

10. Nobody wants to have to be on the phone to refill for 10 mins to answer questions when they are in a hurry.

11. I'd ordered through the app almost a week before getting the call that the order had not been processed.

1. Fix Optum Specialty Pharmacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Optum Specialty Pharmacy: Restarting the app will resolve most errors.
2. Update the Optum Specialty Pharmacy App. Here is how:
   1. On Android goto PlayStore » Search for "Optum Specialty Pharmacy" » Open Optum Specialty Pharmacy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Optum Specialty Pharmacy » click "UPDATE".
3. Clear Optum Specialty Pharmacy app cache: Clearing cached data will force your app to retrieve the latest data directly from Optum Specialty Pharmacy servers.
   1. On Android, goto Settings » Apps » Select "Optum Specialty Pharmacy" » click Storage » click "Clear Cache".
4. Check Optum Specialty Pharmacy app permissions. If any of these permissions required to use your device's features are disenabled, Optum Specialty Pharmacy might not work.
5. Uninstall and reinstall Optum Specialty Pharmacy. If nothing else has worked, completely uninstall Optum Specialty Pharmacy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Optum Specialty Pharmacy not working

2. Fix Optum Specialty Pharmacy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Optum Specialty Pharmacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Optum Specialty Pharmacy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Optum Specialty Pharmacy may not be able to connect to the Internet when running in the background.