Contact Sorted Customer Service

Why should I report an Issue with Sorted : Mental Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Positive Rewards to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customer support is lovely and helpful.The first 2 days I had this app it worked fine, now all the tracks (and I mean the free ones, I haven't bought any) have disappeared! And that ones available to buy have also disappeared.

2. Since it was updated recently it has options for different musical backing tracks (though I'm too familiar with the guitar to change now haha) and the new interface is much prettier though I miss the screen that showed a tree with the overall track progress.

3. I have started a couple of beginning tracks over, which I have found really helpful, so I'm good.

4. There should be an option to listen to tracks in the same module consecutively without having to stop relaxing, wind past the footer/header, and manually start the next track.

5. I was given access via the NHS during a very rough period in '18 and found it incredibly helpful, I still use it to this day and recommend it to friends.

6. I have been using the app ever since and find it really useful to listen to and relax at night.

7. Nice looking app, great intentions, giving it my best.UPDATE: The app updated, and I lost my progress, emailed the developers, who were fabulous.

8. Finding it OK, but the last 4 times I used this, the tracks I've listened to haven't registered on my progress, so this is kind of deflating.I absolutely love this this application.

9. I'm really hoping that it helps with the terrible anxiety that I've been suffering with lately🤞I am giving this app a good go.

10. It looks good but I don't like that the eating tracks have been separated into 2 parts.

11. I have found it incredibly helpful & I have lost 17lbs so far.

1. Fix Sorted Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sorted: Restarting the app will resolve most errors.
2. Update the Sorted App. Here is how:
   1. On Android goto PlayStore » Search for "Sorted" » Open Sorted : Mental Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sorted » click "UPDATE".
3. Clear Sorted : Mental Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Sorted servers.
   1. On Android, goto Settings » Apps » Select "Sorted : Mental Health" » click Storage » click "Clear Cache".
4. Check Sorted app permissions. If any of these permissions required to use your device's features are disenabled, Sorted might not work.
5. Uninstall and reinstall Sorted. If nothing else has worked, completely uninstall Sorted then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sorted not working

2. Fix Sorted Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sorted be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sorted not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sorted may not be able to connect to the Internet when running in the background.