Published by PJSC "Alfa-bank" (Ukraine) on Nov 7, 2023

Report an issue with Sense SuperApp.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Sense SuperApp - online bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PJSC "Alfa-bank" (Ukraine) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sense SuperApp - online bank

1. Sense SuperApp is the unified digital online bank for personal funds and individual entrepreneur’s accounts.

Sense SuperApp Customer Insights

1. I am grateful to you for your work.........You'll never understand why something went wrong, slow (I waited for transfer to complete for several hours), UI is hardly customizable, can stop working in absolutely random momentsNot working.

2. Dude, just fix app, and don't try to say smth about my internet connection, bcs I'm on the high-speed wifiSuper fast and easy registration, very friendly chat operators, one of the best mobile banking apps so far I have seen in Ukraine.Now i have almost everything that i need in app, and it's working as it supposed to.

3. Reinstall and Clear Data doesn't help.22 July 2022 - "Something went wrong! Try again" error keeps happening even a year+ after launch.

4. Only "Something went wrong" message is displayedIt's even more terrible than Privat Bank.

5. Interface response is slow, quite often you can see "something went wrong".

6. For example I have mobile icon on my desktop which was placed automatically but I would like to replace it with another one - I was not able to find how to do it.Unstable app.

7. Just frozen black screen on startup.Super unstable application, previous one was much better.

8. I can't complete registration and unable to use video call to fix it.

9. Imagine you need to pay someone right now, but unable to do it because app does not work.

10. A lot of mixture with Ukrainian; - Application works unstable.

11. I try to start verification by video, app is crashed , and i see this error.

Steps to Troubleshoot & Fix Sense SuperApp Issues

1. Fix Sense SuperApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sense SuperApp: Restarting the app will resolve most errors.
  2. Update the Sense SuperApp App. Here is how:
    1. On Android goto PlayStore » Search for "Sense SuperApp" » Open Sense SuperApp - online bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sense SuperApp » click "UPDATE".
  3. Clear Sense SuperApp - online bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Sense SuperApp servers.
    1. On Android, goto Settings » Apps » Select "Sense SuperApp - online bank" » click Storage » click "Clear Cache".
  4. Check Sense SuperApp app permissions. If any of these permissions required to use your device's features are disenabled, Sense SuperApp might not work.
  5. Uninstall and reinstall Sense SuperApp. If nothing else has worked, completely uninstall Sense SuperApp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sense SuperApp not working


2. Fix Sense SuperApp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sense SuperApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sense SuperApp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sense SuperApp may not be able to connect to the Internet when running in the background.

Reported Issues