Published by Brex, Inc on Feb 21, 2024

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Why should I report an Issue with Brex?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Brex, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Brex

1. Brex offers corporate cards, expense management, reimbursements, business accounts, and travel — all on one unified, global platform.

2. Use the app to make purchases, check spending limits and policies, submit expenses, request or approve reimbursements, send payments anywhere, and more. • Add missing receipts (many are added automatically!

3. The Brex mobile app gives you full, fast access to your Brex account and card.

4. Download the app or visit brex. com to get started.

Brex Customer Insights

1. I've used your bank over a year and I DO NOT RECOMMEND THIS FOR ANYONE!DO NOT USE THIS BANK!! They closed our account with no notice or time to find an alternative, with no explanation.

2. There have been multiple login bugs -- to the point where they fixed it once by bringing you to their site inside the app to login (which obviously disabled the fingerprint authentication).

3. And lastly, the app asks if you would like to receive SMS notifications everytime you log in and no matter how many times you say yes, it either doesn't send them at all or sends them when it wants to.Unusable in Android.

4. Login has been working for a few months now, however, I never receive notifications when I make purchases anymore.

5. The credit card doesn't work like normal credit card.

6. Sometimes crashes in the middle of adding detail to an expense.Unfortunately have to use it as part of my job and it works maybe 30% of the time.

7. The credit card thing is also very confusing and what's worse is the estatement.

8. Crashes multiple times a day and is a headacheI have to use this app constantly to reimburse myself for things at work.

9. Happened to me last week, no notice or warnings and they told me the decision is final.

10. The only thing I'm able to do is see my inbox and add receipts to expenses already entered but flagged as missing receipts.

11. (Isn't that what the app is for?) Today, I can't choose a rcpt from my gallery.THEY CLOSE YOUR ACCOUNT WITHOUT NOTICE.

Steps to Troubleshoot & Fix Brex Issues

1. Fix Brex Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Brex: Restarting the app will resolve most errors.
  2. Update the Brex App. Here is how:
    1. On Android goto PlayStore » Search for "Brex" » Open Brex » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brex » click "UPDATE".
  3. Clear Brex app cache: Clearing cached data will force your app to retrieve the latest data directly from Brex servers.
    1. On Android, goto Settings » Apps » Select "Brex" » click Storage » click "Clear Cache".
  4. Check Brex app permissions. If any of these permissions required to use your device's features are disenabled, Brex might not work.
  5. Uninstall and reinstall Brex. If nothing else has worked, completely uninstall Brex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Brex not working


2. Fix Brex Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Brex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Brex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Brex may not be able to connect to the Internet when running in the background.

Reported Issues