Contact Santander Teen Customer Service

Why should I report an Issue with Santander Teen?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Banco Santander Totta S.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Esta App destina-se a crianças e jovens entre os 12 e os 17 anos, que de forma simples e intuitiva poderão consultar os seus saldos e movimentos mediante autorização dos representantes legais.

1. It's a shame that we increasingly get forced to pay for everything, every operation, in a push to use more and more their own App, when we then are confronted with an App that is most of time showing us a never-ending loading screen.Works well in English when you can get it load.

2. It's also freezing after selecting the type of transfer (simple or immediate) every time making it impossible to transfer through the app :(The information is scattered all over the app, under poorly labelled menus.

3. It freezes every time I leave the app for a few seconds and then come back to it (let's say to get bank details from someone I'll be making a transfer to).

4. If you have your phone in English instead of Portuguese the app will be displayed in a weird mix of Portuguese and English making it even less intuitiveSurprisingly unreliable (or not, given what is, traditionally, a sector very slow to keep up with technological changes).

5. Supports native android biometric authentication, which is good for those with a Pixel 4 and no fingerprint reader.

6. Only downside for me is that the app is a bit slow (on a Huawei G Play Mini), particularly when logging in, and it is not accessible when network is slow (weak network or WiFi signal).Account fee.

7. For a bank that is always trying to push you into using more and more their app and their website, this thing only sparingly works.

8. Spams you with unsolicited notification ads.After the initial launch problems, the new version is pretty good.

9. Updated the score accordingly.Constant updates, constantly have to go and renew it in the Google store and still working awfully, with many bugs.

10. Edit: 1 star now with Android 10, app locks with loading symbol just after logging in.

11. The mbway wallet crashes the app though.App not working on Android One OS11 standard and all the permissions granted to the app.

1. Fix Santander Teen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Santander Teen: Restarting the app will resolve most errors.
2. Update the Santander Teen App. Here is how:
   1. On Android goto PlayStore » Search for "Santander Teen" » Open Santander Teen » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander Teen » click "UPDATE".
3. Clear Santander Teen app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander Teen servers.
   1. On Android, goto Settings » Apps » Select "Santander Teen" » click Storage » click "Clear Cache".
4. Check Santander Teen app permissions. If any of these permissions required to use your device's features are disenabled, Santander Teen might not work.
5. Uninstall and reinstall Santander Teen. If nothing else has worked, completely uninstall Santander Teen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Santander Teen not working

2. Fix Santander Teen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Santander Teen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Santander Teen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Santander Teen may not be able to connect to the Internet when running in the background.