Published by Tap-Mobile on Nov 7, 2024

Report an issue with PDF Scanner app.
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Why should I report an Issue with PDF Scanner app - TapScanner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tap-Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PDF Scanner app - TapScanner image 1 contact PDF Scanner app - TapScanner image 2

PDF Scanner app Customer Insights

1. Clear photos that the app takes for you after a short countdown, eliminates the area surrounding the document, has filter options + more! The premium version is worth it especially if you use this kind of thing all of the time.

2. The app worked flawlessly! I tried a different app at first and wasted hours scanning all the pages, just to find at the end that I couldn't send files over 20MB from their app and it didn't support my email app.

3. Otherwise, it is a great app to get what you have to get scanned, has many options toFantastic! This app has been a life saver when I've had documents that needed to be scanned practically on the go.

4. I swear every time I use this app a feature has been taken away from the free version and put in the premium.

5. Like if your document has any kind of watermark or stain on it none of the features they now have in the free version will clear it up.

6. I easily send the PDF or Image to myself/ others, or to email, text, Google photos, printer, etc, and can later print / download once I'm back in the office.

7. However the ability to format the documents with crop and lighting really seals the deal and it look even better than normal printer scanned documents.

8. They legitimately took all the good and even decent edit settings away from the free version.This is the best cam scanner app I've ever used.

9. TapScanner is such an amazing tool! I can snap a photo of receipts, invoices, documents and even photos, and I don't have to worry about shadows, or imperfect edges.

10. Unlike other scanners, which uses contrast to recognize the page you want to scan, this one just required to take a picture and the algorithm can detect the page from there.

11. Love this app!!!!I used this app to scan 62 pages of paperwork that I needed to send by email.

Steps to Troubleshoot & Fix PDF Scanner app Issues

1. Fix PDF Scanner app Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PDF Scanner app: Restarting the app will resolve most errors.
  2. Update the PDF Scanner app App. Here is how:
    1. On Android goto PlayStore » Search for "PDF Scanner app" » Open PDF Scanner app - TapScanner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PDF Scanner app » click "UPDATE".
  3. Clear PDF Scanner app - TapScanner app cache: Clearing cached data will force your app to retrieve the latest data directly from PDF Scanner app servers.
    1. On Android, goto Settings » Apps » Select "PDF Scanner app - TapScanner" » click Storage » click "Clear Cache".
  4. Check PDF Scanner app app permissions. If any of these permissions required to use your device's features are disenabled, PDF Scanner app might not work.
  5. Uninstall and reinstall PDF Scanner app. If nothing else has worked, completely uninstall PDF Scanner app then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PDF Scanner app not working


2. Fix PDF Scanner app Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PDF Scanner app be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PDF Scanner app not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PDF Scanner app may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, my name is Rio, can you help me, so I'm not using the app since July 2019, but payment is still getting from my payment method from my visa card on google play store, can I get a refund, because I don't have enough money again for my daily life

    — by Rio 4 years ago