Contact Scan Hero Customer Service

Why should I report an Issue with Scan Hero: Scanner App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Apalon Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As soon as you sign up for the free trial, a huge window fills the bottom half of your screen that deceptively looks like you're just activating the app, but is actually asking if you want to do a different subscription, which immediately charges you through the Google Play store if you accept it.

2. I didn't get the chance to cancel the subscription before the trial ended and there's no number to call to get a refund.I didnt need all the extra features, just scanning so I can scan my kiddos things.

3. When i tried to manage my subscriptions on my phone the play store app would crash ever time.Wanted to do the free trial.

4. Many seem to have the same issue with finding out how to cancel the free trial and being ignored by the developer before $39.99 is charged to the card on file!!!No way to end the free trial.

5. Three days later (today) I got a bill for it and I cancelled the subscription immediately, but I was hoping I could have my money refunded because it was a mistake, I forgot to unsubcribe and I didn't use it past the trial period at all.

6. Not worth hassle! I had issues canceling after signing up for the free trial and was charged for a year of use! The app is very limited and far from intuitive/user friendly.

7. Clearly designed that way to get people to mindlessly fork over money after they think they've accepted a free trial.6.99$ a month superscription and only a 3 day trial period.

8. Has a good UI and is intuitive but again 3 pages a day or a subscription is a big pill to swallow.The actual scanner to scale the page into a scan was off, wasn't accurate and I'd have to edit every single scan to crop it correctly because it wouldn't do it automatically.

9. Unless you want to pay 6.99 per month, you will spend hours watching ads (one advert before you take the picture ) then pressing onto the picture (another ad) then highlighting the picture (another ad) and then pressing copy (another ad) also don't cancel out the app by mistake because you'll have to watch 4 adverts again.

10. If I pointed the camera at the table the blue scanner screen went away.... If I held it up to the wall it appeared and that blue screen is what you need to get a doc scanned.Worst app ever.

11. I tried the app for the FREE three day trial and it was good.

1. Fix Scan Hero Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scan Hero: Restarting the app will resolve most errors.
2. Update the Scan Hero App. Here is how:
   1. On Android goto PlayStore » Search for "Scan Hero" » Open Scan Hero: Scanner App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scan Hero » click "UPDATE".
3. Clear Scan Hero: Scanner App app cache: Clearing cached data will force your app to retrieve the latest data directly from Scan Hero servers.
   1. On Android, goto Settings » Apps » Select "Scan Hero: Scanner App" » click Storage » click "Clear Cache".
4. Check Scan Hero app permissions. If any of these permissions required to use your device's features are disenabled, Scan Hero might not work.
5. Uninstall and reinstall Scan Hero. If nothing else has worked, completely uninstall Scan Hero then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scan Hero not working

2. Fix Scan Hero Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scan Hero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scan Hero not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scan Hero may not be able to connect to the Internet when running in the background.