Published by BAC Credomatic Network on Oct 29, 2024

Report an issue with Banca Móvil BAC.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Banca Móvil BAC?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BAC Credomatic Network to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Banca Móvil BAC

1. Keep control of your personal finances and enjoy an innovative experience, with Banca Móvil you can check balances, transfer money to accounts at other banks, pay for your services and make top-ups from your mobile device. +] Check the balance of your bank accounts, cards, savings, loans, pension funds and investments on the same screen. +] Temporarily block and unblock when you want debit cards. +] View recent transactions, and transactions from previous months. +] Temporarily block and unblock when you want credit cards. +] Consult the Payment dates and the minimum and cash payment amounts. +] Pay your card or those of third parties with your bank accounts. +] Transfer money between your accounts or to third-party BAC accounts. +] Make transfers to other banks either SINPE or ACH. +] Make "Sinpe Móvil" transfers (Costa Rica Users). +] Send money with Kash to your contacts already registered. +] Identify with a "star" the destination accounts that are safe favorites and that do not require the use of a security device. +] Withdraw money from the ATM or Rapibac points only with a code created from the App. +] See historical withdrawals and pending withdrawals. +] Cancel any withdrawal codes you no longer need to get your money back right away. +] Sort your favorites according to the order you want. +] Check the expenses and income of your products. +] Recategorize payments according to your preferences. +] Open new accounts and create new planned savings. +] Manage issues related to your accounts, cards, etc. (1): Enabled in Guatemala, Honduras, El Salvador and Costa Rica. +] Android 8 or higher, in lower versions the correct operation is not ensured. +] Updated applications such as Google Chrome and Android System WebView.

2. If your device has problems due to the Android version, we suggest using the website: on your mobile browser.

3. We are always innovating and improving.

4. If you want to suggest improvements, write to us at bancamovil@baccredomatic.

Banca Móvil BAC Customer Insights

1. Sometimes I cannot access because of that error but any other application works with the same connection- Solved Un-installing and installing again.. Update: Problem persist, after some time I have to reinstall this app because of this connection problem.The app does not open after it is installed.

2. On other capabilities it does need access to: run at startup, it does need to control vibration, any Bluetooth access, connect or disconnect Wi-Fi Devices, it does need to vie Wi-Fi connectionI keep getting adds on this app.

3. and when trying to get help it can only send you to a poor help website or to a very useless and automated whatsapp support line.App keeps draining my battery and working in the background, even after logging out.

4. And even after I manually stop it, I get notifications from my phone saying that I need to put the app in deep sleep mode because it's draining my battery and because it keeps crashing and getting errors.

5. I do NOT want it running in the background, I do NOT want to use it to pay and I do NOT want to just disable the notification (so it keeps running but without telling me?) Update: I completed the survey as requested by the developer on the below comment.

6. This app does not need to access contacts (find account, read contacts,modify contacts) 2.

7. It does not need to access storage (modify or delete, read location from media collection 3.

8. No response, zero, nada.Good application, easy to use but it needs a very good internet, with my mobile It is usual to receive a connection error, even if I have a wifi or mobile connection active.

9. And it keeps working in the background and I have to manually stop the app every single time I open it.

10. Please update the app to fix these issues asap!like the app, improving a lot lately... never had issues with it, and I can see how they are adding more features with timeThis aplication present battery issues whenever its not in use, also it have permision not needed 1.

11. Thing is the 3rd time I write the review and keeps getting deleted.

Steps to Troubleshoot & Fix Banca Móvil BAC Issues

1. Fix Banca Móvil BAC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Banca Móvil BAC: Restarting the app will resolve most errors.
  2. Update the Banca Móvil BAC App. Here is how:
    1. On Android goto PlayStore » Search for "Banca Móvil BAC" » Open Banca Móvil BAC » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Banca Móvil BAC » click "UPDATE".
  3. Clear Banca Móvil BAC app cache: Clearing cached data will force your app to retrieve the latest data directly from Banca Móvil BAC servers.
    1. On Android, goto Settings » Apps » Select "Banca Móvil BAC" » click Storage » click "Clear Cache".
  4. Check Banca Móvil BAC app permissions. If any of these permissions required to use your device's features are disenabled, Banca Móvil BAC might not work.
  5. Uninstall and reinstall Banca Móvil BAC. If nothing else has worked, completely uninstall Banca Móvil BAC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Banca Móvil BAC not working


2. Fix Banca Móvil BAC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Banca Móvil BAC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Banca Móvil BAC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Banca Móvil BAC may not be able to connect to the Internet when running in the background.

Reported Issues

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