Published by BlueWallet Services S. R. L. on Sep 12, 2024

Report an issue with BlueWallet Bitcoin Wallet.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with BlueWallet Bitcoin Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BlueWallet Services S. R. L. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BlueWallet Bitcoin Wallet image 1 contact BlueWallet Bitcoin Wallet image 2

About BlueWallet Bitcoin Wallet

1. A Bitcoin wallet that allows you to store, send Bitcoin, receive Bitcoin and buy Bitcoin with focus on security and simplicity.

2. Create for free unlimited number of bitcoin wallets or import your existing one on your Android device. It's simple and fast.

3. Enter in the open financial revolution with the ability to buy Bitcoin directly in your wallet.

4. On BlueWallet, a bitcoin wallet you own you private keys.

5. A Bitcoin wallet made by Bitcoin users for the community.

6. Unfairly cheap and fast transactions with the best Bitcoin user experience.

7. Watch-only wallets allow you to keep an eye on your cold storage without touching the hardware.

8. You can instantly transact with anyone in the world and transform the financial system right from your pocket.

9. Private keys never leave your device.

10. Lightning wallet with zero-configuration.

11. MIT licensed, you can build it and run it on your own!

BlueWallet Bitcoin Wallet Customer Insights

1. It's getting better and better.Blue Wallet does a tremendous job of making Bitcoin and it's accompanying free and open source payment system, lightning network, accessible and easy to use for everyone.

2. How could I get that back?Nice otherwise but can't authenticate outgoing transaction through my hardware wallet on Pixel 6 because app needs filesystem access for that but Pixel won't let me give the app a permission it doesn't declare.

3. Phenomenal UI/UX, beautiful display! Great work guys! Keep it up!Hi I think this app is absolutely great but my only thing is I can't access My old account that I set up with this wallet when I lost my last phone.

4. Great app.Can't create a lightning wallet on my android devices.

5. Fail!!!!!Always thought this was a noob wallet but decided to try it, pleasantly surprised with some of the features! Will be using this as a good mobile wallet alongside Nunchuk, depending on the use case.

6. When I made a purchase from my lightning wallet it just showed payment in transition for over 72hrs.

7. Massive fail.I want to like it, but cannot adequately give storage permission in order to export transaction... Can only give camera accessGreat easy transactions .

8. 😞Bluewallet Ripped me off! do not use!! I did not receive my bitcoin! Can't find customer support for bluewallet except email and bkuewallet did not get to me! LibertyX sent the bitcoin.

9. For a complete novice, maybe it guides you on how to create one of three different types of wallets, and then easily transfer money into them, see balances and send and receive payments.

10. It also urges users to safeguard their wallet keys, which is super important.

11. Edit: The sats ended up coming back to my wallet on day 4.

Steps to Troubleshoot & Fix BlueWallet Bitcoin Wallet Issues

1. Fix BlueWallet Bitcoin Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BlueWallet Bitcoin Wallet: Restarting the app will resolve most errors.
  2. Update the BlueWallet Bitcoin Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "BlueWallet Bitcoin Wallet" » Open BlueWallet Bitcoin Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BlueWallet Bitcoin Wallet » click "UPDATE".
  3. Clear BlueWallet Bitcoin Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from BlueWallet Bitcoin Wallet servers.
    1. On Android, goto Settings » Apps » Select "BlueWallet Bitcoin Wallet" » click Storage » click "Clear Cache".
  4. Check BlueWallet Bitcoin Wallet app permissions. If any of these permissions required to use your device's features are disenabled, BlueWallet Bitcoin Wallet might not work.
  5. Uninstall and reinstall BlueWallet Bitcoin Wallet. If nothing else has worked, completely uninstall BlueWallet Bitcoin Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BlueWallet Bitcoin Wallet not working


2. Fix BlueWallet Bitcoin Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BlueWallet Bitcoin Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BlueWallet Bitcoin Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BlueWallet Bitcoin Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Still has old password. It won’t let me input the first password

    — by Catherine Pate 2 years ago

  • The data (first password on opening) has the precious owner’s in it. I’m trying to set a passwordThe Blue Wallet will not do a desktop download on Windows 11

    — by Catherine Pate 2 years ago

  • Please cancel my subscription. The last person who had this wallet didn’t remove the credentials . I was told by customer service to uninstall because blah, blah,

    — by Catherine Pate 2 years ago

  • Old data from the last user is keeping me out of that wallet.

    — by Catherine Pate 2 years ago

  • Can you please delete my information on blue wallet so that I can make a new account

    — by Talitha 2 years ago