Contact TouchBanking Customer Service

Why should I report an Issue with TouchBanking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fiserv Solutions, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You will have received an APP Code from your bank or credit union directing you to this site to download the TouchBanking mobile banking application AFTER you register your device within your bank or credit union’s online banking.

2. Fiserv powers online banking and bill pay for thousands of institutions and millions of consumers nationwide.

3. If you leave feedback on the application, please note the name of your Financial Institution in your comment so we can investigate further if needed.

4. NOTE: This application is powered by Fiserv, Inc. , but is activated through specific financial institutions.

5. Note that some devices may report that this application requires access to call logs.

6. This application does not and will not access any of your call logs.

7. This is an issue with certain Android versions which incorrectly report this as part of the ‘Contacts’ permission.

8. Some of these features may not be enabled for you right now, but may be added by your financial institution in the future.

9. Now you can manage your money anytime, anywhere – from your mobile device.

10. You may not recognize the Fiserv name, but if you use online banking and bill pay, chances are you already use a service that comes from Fiserv.

1. my credit card which has way more money than my debit card unfortunately doesn't require that.While the app UI is simple and good, I have had terrible experience with customer support and app functionality.

2. I have noticed there are a couple features you can not use on the app that are accessible on online banking but that could be related to my bank, and not the app itself.Hey, this app has worked fine in the past but I just got the new s22 ultra and it does not load.

3. also allows me to transfer funds between my accounts, my only real issue is that even though they finally except biometric login you still have to put in a password for atransfer which defeats the purpose for being able to login with a fingerprint.

4. It's easy to maneuver and although it doesn't have the best "look" to it as a couple other banking apps I have used, sometimes simple is better.

5. It also doesn't even show a mobile deposit as pending.

6. Even if they fix it I will never use it again.I like the options on the app - mobile deposit, instant balance without logging in, instant transfers, NEVER CRASHES.

7. When you make a deposit it doesn't give you a reference number in case there's an issue later and your can't screenshot the confirmation popup, it won't let you.

8. Just would love to see just slight changes to make it feel like you are banking with your bank.

9. Its very easy to navigate, I needed to reset my password and for some reason, it only worked when I did it on my laptop.

10. If I could see what was pending I could move money from savings if needed.

11. I'm going to assume the app needs some updates to be able to work with this model.

1. Fix TouchBanking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TouchBanking: Restarting the app will resolve most errors.
2. Update the TouchBanking App. Here is how:
   1. On Android goto PlayStore » Search for "TouchBanking" » Open TouchBanking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TouchBanking » click "UPDATE".
3. Clear TouchBanking app cache: Clearing cached data will force your app to retrieve the latest data directly from TouchBanking servers.
   1. On Android, goto Settings » Apps » Select "TouchBanking" » click Storage » click "Clear Cache".
4. Check TouchBanking app permissions. If any of these permissions required to use your device's features are disenabled, TouchBanking might not work.
5. Uninstall and reinstall TouchBanking. If nothing else has worked, completely uninstall TouchBanking then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TouchBanking not working

2. Fix TouchBanking Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TouchBanking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TouchBanking not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TouchBanking may not be able to connect to the Internet when running in the background.