Contact IP Remote Customer Service

Why should I report an Issue with IP Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Home Entertainment & Sound Products Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. IP Remote for BRAVIA Professional Displays is a simple remote control app for BRAVIA Professional Displays.

2. BRAVIA Professional Displays can be controlled by this remote app.

3. User can operate multiple BRAVIA Professional Displays at the same time.

4. Power On/Off, Input select, Muting, Vol+/- keys are supported.

5. It is recommended to use "Pre-Shared Key", to avoid unnecessary access from other app.

6. For details, please ask to your sales representative.

1. Now the IP remote software sits useless on my phone until this issue is fixed.It's almost there, I enabled PresharedKey on tv and enter ip address and psk in app and it starts working, but once i toggle tv to standby the "ON" button is not working at all, also I have to mention that the "remote start" feature in network option is enable.Functional but limited.

2. There's nothing more.On some Android devices the app wroks perfectly while on others it displays a blank white screen on the first startup instead of the stnadard license agreement welcome screen which makes the app usability limited.BRAVIA 4K VH2 [Remote start - ON (Powered on by apps)], [Control remotely - ON], IP control [Normal and Pre·Shared Key - set], [Simple IP control - ON].

3. I don't know of any other app that accommodates an external IP with a port number.Before some kind of update was made to this software which asked for EULA again, post which it stopped working.

4. Checked to see if my Router changed the IP address of the TV as DHCP was enabled.

5. Remote is showing my TV's MAC address on which Wake on LAN is enabled as well.

6. I also use my static external IP and port forwarding to the TV's IP so that I can control my TV over WAN (for home security reasons).

7. Side note: I should say thanks to the people who left a very easy to follow walkthrough of the apps configuration (key maps and all).

8. Other control buttons working.

9. (FW-32BZ30J) BRAVIA 4K Ultra HD HDR Professional DisplayI paid so much for this TV only to find it a poor choice.

10. I have used MAC binding in my router so that my TV's IP address doesn't change.

11. And also to person that dropped the static IP hint for connectivity over WAN, thank you as well.Strength in simplicity.

1. Fix IP Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IP Remote: Restarting the app will resolve most errors.
2. Update the IP Remote App. Here is how:
   1. On Android goto PlayStore » Search for "IP Remote" » Open IP Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IP Remote » click "UPDATE".
3. Clear IP Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from IP Remote servers.
   1. On Android, goto Settings » Apps » Select "IP Remote" » click Storage » click "Clear Cache".
4. Check IP Remote app permissions. If any of these permissions required to use your device's features are disenabled, IP Remote might not work.
5. Uninstall and reinstall IP Remote. If nothing else has worked, completely uninstall IP Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IP Remote not working

2. Fix IP Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IP Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IP Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IP Remote may not be able to connect to the Internet when running in the background.