Contact HDD Audio Remote Customer Service

Why should I report an Issue with HDD Audio Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Home Entertainment & Sound Products Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The functions of HDD Audio Remote may vary depending on the HDD AUDIO PLAYER model. - Added support for specification changes in Spotify service. - The player's volume can now be adjusted using the mobile device volume buttons. - The player's power can now be turned on by widgets. - Mini-player can now be displayed on the lock screen and in the notification area. - Added support for specification changes in Spotify service. - Search from the search history is now available. - Track list sorting by playback count (max. /min. ) is now available. - The "Play same SensMe™ channels" option is now included in the track/file context menu and the option menu on the playback screen. (You can immediately play tracks in the SensMe™ channels to which the selected track/file belongs. - Spotify Connect is now supported.

2. By installing HDD Audio Remote on your smartphone or tablet, you can remotely select and play tracks, change playback volume, stop playback and more, instead of operating the HDD AUDIO PLAYER directly.

3. You can add content to a playlist while browsing or add the entire play queue to a playlist. - Playlists can now be sorted (by Name, by Creation Date, or by No. of Tracks). - Detailed track information can now be displayed on the playback screen.

4. The application allows you to operate HDD AUDIO PLAYER easily using specialized functions that are only possible in a mobile application, such as the “Full Browser” function (tablets only).

5. HDD Audio Remote is a mobile application that allows you to operate compatible HDD AUDIO　PLAYER models using your smartphone or tablet.

6. Starting from the version 4. 3. 1, HDD Audio Remote can only be used on devices with Android 7. 0 or a later version installed.

7. On any devices with Android 6 or an earlier version, you cannot use HDD Audio Remote Version 4. 3. 1 or later versions.

8. HDD Audio Remote supports the following HDD AUDIO PLAYER models. (as of Dec.

9. Start the Spotify application and log in with the Premium account. (Only available in the service coverage areas. - Playlists can now be created easier.

10. You can create and edit playlists with your favorite tracks.

11. You can also select music services.

1. I deleted and installed application twice, but no success.Hello, this software update stopped the application from connecting to the HAPZ on android tablet and made my iPhone useless as a remote control without warning.

2. while the transfer is effected.Sony needs to give the Android version of this app some love! Seriously, on my Android phone all the icons are in some sort of superzoom mode- one can select tunes, or change just about any state with this app.

3. If you comparing it to something made in 2020 or something it won't stand up but it does what it's supposed to which is stream music remotely.What the odd! I downloaded it for my new Sony Xperia 1 II, it can only display in landscape mode.

4. I spent $1000 for my Sony HDAudio amplifier, which requires the use of an app for all the features- the little remote that comes with the HFA amplifier can only turn on/off the amplifier- and next/bIts a good app.

5. Except on android 11 it is forced into landscape mode and everything is so zoomed in that it makes it difficult ti use as you can only see 2 lines of text.

6. The ios version of this app is great, so I don't understand why Don't has snubbed Android.

7. Suddenly it stopped working - can't connect to Sony hap-z1es.

8. I went so far as to get an Android tablet that's running nothing else, but no joy.

9. You know how skinny the phone is ( didn't happen to my note 10+ ) it's useless.It was working well till today.

10. First, the quibble; the database is less than ideal for Classical music.

11. c'mon Sony, always so slow with updating your products.Hey.... It works.

1. Fix HDD Audio Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HDD Audio Remote: Restarting the app will resolve most errors.
2. Update the HDD Audio Remote App. Here is how:
   1. On Android goto PlayStore » Search for "HDD Audio Remote" » Open HDD Audio Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HDD Audio Remote » click "UPDATE".
3. Clear HDD Audio Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from HDD Audio Remote servers.
   1. On Android, goto Settings » Apps » Select "HDD Audio Remote" » click Storage » click "Clear Cache".
4. Check HDD Audio Remote app permissions. If any of these permissions required to use your device's features are disenabled, HDD Audio Remote might not work.
5. Uninstall and reinstall HDD Audio Remote. If nothing else has worked, completely uninstall HDD Audio Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HDD Audio Remote not working

2. Fix HDD Audio Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HDD Audio Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HDD Audio Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HDD Audio Remote may not be able to connect to the Internet when running in the background.