Published by WalletHub on Nov 19, 2023

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Why should I report an Issue with WalletHub: Credit Score & More?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WalletHub to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact WalletHub: Credit Score & More image 1 contact WalletHub: Credit Score & More image 2

About WalletHub: Credit Score & More

1. A: While there are a number of places to get a free credit score and free credit report (or at least a free trial) – from Credit Karma to Capital One’s Credit Wise – WalletHub's credit score app offer daily updates and a clear action plan.

2. As your credit score improves, WalletHub will also give you personalized tips about which credit cards offer the highest approval odds and the most savings.

3. It’s only a “soft” inquiry when you check your latest credit report and score through WalletHub.

4. WalletHub is the first app to offer 100% free credit scores and full credit reports that update on a daily basis.

5. WalletHub also provides a personalized plan for saving money and improving your credit score.

6. A: WalletHub analyzes your latest credit score and report to identify your credit strengths and weaknesses.

7. In addition to email alerts, you can also customize your WalletHub account to receive SMS alerts, which most credit monitoring services don’t provide.

8. And if your credit isn’t perfect, we’ll also help you improve it, enabling you to save thousands each year on your credit cards, mortgage, auto loan, student loan, car insurance and more.

9. A: WalletHub’s free credit monitoring keeps a round-the-clock watch on your TransUnion credit report and will notify you whenever there is an important change.

10. A: Yes, it’s 100% free, and we’ll never even ask you for a credit card number. A: Not at all.

11. A: Whether you have excellent credit or bad credit, WalletHub will automatically hunt for better deals so you’ll never get taken advantage of.

WalletHub Customer Insights

1. For example, paid my credit card bill and received "Please review the unconfirmed credit alert on your credit report! It's possible it is a sign of identity theft or an error that could be hurting your credit score."I like the app design, it's pretty, clear and easy to use.

2. For example, emails and push notifications warning of potential fraud activity when in fact it's something as simple as my credit score going up 2 points or a bill being paid.

3. I will (and do) recommend Wallet Hub to anyone!!I was skeptical about installing it at first - but its a GREAT app! It keeps me updated on whats happening with my credit score and sends me alerts to anything negative so I can take immediate action to correct it.

4. In almost a years time my score went for 459 to 620 with the help of this app and serval other factors.Sketch. Will show your credit information to an extent without logging in.

5. Take all the time you need, I understand that you're a busy business.I downloaded this app about a yr ago & it's really helped me to track my credit score.

6. I also get recommendations to card offers and loan opportunities based on my credit score, but havent taken advantage of this part of the app yet.

7. Overall - its been a 5 star experience and an app that's helped me stay on top of my credit score and rating.This app is way more useful than I ever thought.

8. However the entire thing didn't go through because my info didn't match any records so therefore i dont have a credit score.

9. Wallet Hub has really helped with tracking our credit scores and finances plus it is very helpful when it comes to fraudulent charges on CC's and identity theft, etc.

10. I love that they calculate your credit utilization for each CC you have, makes it super easy to keep track of instead of you trying to calculate it yourself.

11. It's ok to wait when opening the app, but having all the time makes the experience a bit annoying and ended up uninstalling it and going for another alternative.Very easy to use and seems to be very accurate so far.

Steps to Troubleshoot & Fix WalletHub Issues

1. Fix WalletHub Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WalletHub: Restarting the app will resolve most errors.
  2. Update the WalletHub App. Here is how:
    1. On Android goto PlayStore » Search for "WalletHub" » Open WalletHub: Credit Score & More » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WalletHub » click "UPDATE".
  3. Clear WalletHub: Credit Score & More app cache: Clearing cached data will force your app to retrieve the latest data directly from WalletHub servers.
    1. On Android, goto Settings » Apps » Select "WalletHub: Credit Score & More" » click Storage » click "Clear Cache".
  4. Check WalletHub app permissions. If any of these permissions required to use your device's features are disenabled, WalletHub might not work.
  5. Uninstall and reinstall WalletHub. If nothing else has worked, completely uninstall WalletHub then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WalletHub not working


2. Fix WalletHub Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WalletHub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WalletHub not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WalletHub may not be able to connect to the Internet when running in the background.

Reported Issues