Contact CPL Retail Energy Customer Service

Why should I report an Issue with CPL Retail Energy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Direct Energy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have no idea how to add credit to my account cause it just loads forever and never pulls out any optionApp is not working downloaded the app since I use it online but thought the app would be easier but I cant even log in says that an error has occured logging In and i uninstalled and installed the app several times and no go.

2. Easy to navigate but will not show me a copy of a paper bill to see exactly what the carges areSince the update I haven't been able to view my bills or see usage.

3. I've notice people been having same issue.Having trouble logging in to account since the day i downloaded.

4. Deleted app and downloaded again and still is not working.Unable to log in....Yes I'm using correct login, because I'm able to log in on web browser but not the app.

5. Update-still trash and useless.Broken, have not been able to log in for months now.

6. So now only I will use the CPL website until app is fixed.It doesnt show my payments anymore or anything else in general!! It literally doesnt have any of my information it used to have before the app got updated.

7. I tried everything to log in and it's not working i can just log on thru the web not the app something's wrong with the app it's not reading some codes or something needs to be fixed .

8. If I could I would give it zero stars since I can't even use the app to log in .The newer version of the app seems to work well enough, but I can't schedule a payment without the month and day being swapped.

9. I have already cleared my cache, I have uninstalled and reinstalled and nothing seemed to help.

10. Looks like my payment would be 7 months overdue.Everything is perfect on the app.

11. Selecting 01/08/2021 on the app calendar results in 08/01/2021.

1. Fix CPL Retail Energy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CPL Retail Energy: Restarting the app will resolve most errors.
2. Update the CPL Retail Energy App. Here is how:
   1. On Android goto PlayStore » Search for "CPL Retail Energy" » Open CPL Retail Energy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CPL Retail Energy » click "UPDATE".
3. Clear CPL Retail Energy app cache: Clearing cached data will force your app to retrieve the latest data directly from CPL Retail Energy servers.
   1. On Android, goto Settings » Apps » Select "CPL Retail Energy" » click Storage » click "Clear Cache".
4. Check CPL Retail Energy app permissions. If any of these permissions required to use your device's features are disenabled, CPL Retail Energy might not work.
5. Uninstall and reinstall CPL Retail Energy. If nothing else has worked, completely uninstall CPL Retail Energy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CPL Retail Energy not working

2. Fix CPL Retail Energy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CPL Retail Energy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CPL Retail Energy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CPL Retail Energy may not be able to connect to the Internet when running in the background.