Contact Industry Online Support Customer Service

Why should I report an Issue with Industry Online Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Siemens AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere. • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e. g.

2. CAx data) about your Siemens Industry product. • Send your product information or entries per e-mail in order to process the information directly at the workstation. • Send your requests to Technical Support at your convenience.

3. In this way you can call these entries, products and conferences even without network coverage. • Transfer PDF documents to an external library. • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

4. Detail information can easily be added using the scan or photo function. • Use the offline cache function to save your favorites to your device.

5. Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.

6. To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).

7. To be able to use all features as usual, you need authorizations for the app.

8. The authorizations will only be used when you make use of the function.

9. These are the functions and the authorizations required for them.

10. To add a Siemens Contact Person to your own contacts.

11. To scan a product code or attach an image to a support request.

1. My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English.

2. The new 5.0 version wont even start if your system language is something else than English (or German probably).

3. I'm using a Galaxy S10.After signing up...... unable to log on to the app, giving an error message that my information is not found or incorrect inputCan mark favorite but cannot access without login.

4. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine).

5. The attachment function does the same thing without attaching anything that I've noticed.A great help in Siemens technical jungle.

6. Those are the ones you need when commissioning!Do not navigate away from the app, it returns you to the main view with some of the user input data not saved away.

7. After this system language can be switched back to Finnish.

8. A huge result what to do, where to look up and how to solve the problem 👆Unable to use the app as it constantly crashes.I can search for article's, but can't view them.

9. If there are problems with Siemens high tech devices this is the first way to ask for help.

10. Often the items can be fixed.

1. Fix Industry Online Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Industry Online Support: Restarting the app will resolve most errors.
2. Update the Industry Online Support App. Here is how:
   1. On Android goto PlayStore » Search for "Industry Online Support" » Open Industry Online Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Industry Online Support » click "UPDATE".
3. Clear Industry Online Support app cache: Clearing cached data will force your app to retrieve the latest data directly from Industry Online Support servers.
   1. On Android, goto Settings » Apps » Select "Industry Online Support" » click Storage » click "Clear Cache".
4. Check Industry Online Support app permissions. If any of these permissions required to use your device's features are disenabled, Industry Online Support might not work.
5. Uninstall and reinstall Industry Online Support. If nothing else has worked, completely uninstall Industry Online Support then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Industry Online Support not working

2. Fix Industry Online Support Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Industry Online Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Industry Online Support not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Industry Online Support may not be able to connect to the Internet when running in the background.