1. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
2. The Visual Support App allows support agents, experts and claim professionals to see what you see.
3. To use this application you must be invited via SMS or start the interaction from a webpage.
4. The App can access your stored data if the remote agent requests it, and only if you authorize it explicitely.
5. Either by leveraging the back camera of your Android device or by sharing your screen.
6. The app also allows the remote agent to capture, store, process and retain photos taken during the live interactive session.
1. Ultimately used bluetooth ear buds so I could hear the tech and show the tech at the same time.Excellent app used by EE to check my router set up saves explanation over the phone support agent could verify a fault or settings if needed or if there was one excellent choice by the best ISP and phone network in the country THAT IS TRUE EE infrastructure is covered by most of the country and mvnos actually use it to so EE dont lie saying they are the biggest and bestHorrible app, it will freeze, at each small drop of signal it will close.
2. The support tech was able to request and successfully access control of my phone's camera to get the pictures needed to assist with my dental treatment plan.
3. Helped us to support our remote service team.Very useful for technical support!There was latency and delays of 60-90 seconds.less intrusive than requiring someone to enter home for service or equipment evaluation.
4. If there's no good cell signal, then I am being unrealistic to expect any app to run properly.Was great that the tech could visually see my device.
5. Using the video, she gave me clear instructions that i was able follow and every thing worked out.Worked well with even a 3g connection.
6. Any video call app will work but not this one.Summer was a great customer service rep.
7. Just like all of the app out there, It will work great if you have good cell signal.
8. Fantastic visual assistance.This app offers a lot of connection options compare to others.
9. Had trouble getting the sound to go to speaker phone.
10. So much faster and better than me doing it myself and potentially not getting what they needed.
11. Very useful, helpful app.