Contact Verizon Family Companion Customer Service

Why should I report an Issue with Verizon Family Companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the Verizon Family Companion app you can keep up with your family and they can keep up with you.

2. The Verizon Family Companion app is intended for minors in the family.

3. Adults can use the Verizon Family app.

1. WiFi doesn't unpause, it'll restrict call and text sometimes even a few hours early, blocks random apps (like Amazon Music or once even my calculator app) without warning, and sometimes it just stops working, forcing you to reconnect it.I'm a teen, I was able to stop the app from working with ease.

2. I get how it's for parental controls and stuff but it makes it so my phone dosent even work.

3. I miss tons of texts as the 20 contacts aren't enough to fit everyone in, and the texts never come through, even when my service comes back on.I am a child who has this app on my phone, and it sucks.

4. For example, I want the LTE suspended, but the phones will still work unless the companion phone exits all app.

5. How to get rid of it: Restart phone and as soon as it loads deleteFor some reason the app doesn't work the way I think it should.

6. It blocks stuff just fine, which is what it is designed for, but most of the stuff the app can do you can do without it (time limit, data limit, etc.) The problem comes in when you try and unblock stuff.

7. It limits how much I can text people, it won't let you text or call someone who your mom/whoever's is in charge of your uses doesnt add to your contacts.

8. (you can't make any new contacts, just who's in charge can add them) They limit apps, keeping me from socializing, etc.

9. If you click on the VPN icon on the notification bar, a screen pops up for a split second that says deactive.

10. I can't play any games without this app crashing which then leads to my phone freezing up and I have to reset it.

11. It takes a few trys but after that I can do whatever I want.This app completely renders my phone unsusable.

1. Fix Verizon Family Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Verizon Family Companion: Restarting the app will resolve most errors.
2. Update the Verizon Family Companion App. Here is how:
   1. On Android goto PlayStore » Search for "Verizon Family Companion" » Open Verizon Family Companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verizon Family Companion » click "UPDATE".
3. Clear Verizon Family Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from Verizon Family Companion servers.
   1. On Android, goto Settings » Apps » Select "Verizon Family Companion" » click Storage » click "Clear Cache".
4. Check Verizon Family Companion app permissions. If any of these permissions required to use your device's features are disenabled, Verizon Family Companion might not work.
5. Uninstall and reinstall Verizon Family Companion. If nothing else has worked, completely uninstall Verizon Family Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Verizon Family Companion not working

2. Fix Verizon Family Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Verizon Family Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Verizon Family Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Verizon Family Companion may not be able to connect to the Internet when running in the background.