Published by Innovative Connecting on Nov 5, 2024

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Why should I report an Issue with Turbo VPN - Secure VPN Proxy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Innovative Connecting to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Turbo VPN - Secure VPN Proxy image 1 contact Turbo VPN - Secure VPN Proxy image 2

Turbo VPN Customer Insights

1. Again... I used the subscription service but found it a hefty cost for the features; and now with less sites it just isn't great.Honest review: while I cannot say that this is the best Free VPN out there, but it definitely gets the job done most of the time ( cause there'll be time where you encounter server not being able to get any connection.) But, eventually you will gets it after trying it a few more time ( or tap repair).

2. I'm on vacation in China this November(2018) and realized that using my own data to browse the "Western" webpages or watch YouTube or using any other services is simply not good enough(cause the speed simply can't pull it off).

3. But, I think there's a slight problem with the app, it may consume quite much power(which it is not quite good to use outside unless you have a power bank with you most of the time).Been using this successfully for a couple of months.

4. I tried almost all the countries but to no avail:/I had used Turbo VPN for a long time, as it seemed pretty good.

5. at first the app worked perfectly (even tho adds are annoying but it's no surprise) but one day, maybe after a few weeks of using the app, the "connection fail" appeared.

6. is it a part of a plan? now, after some more time, it just doesn't work, there's no connection.

7. Will update after 1 week free trial is finished.EDIT: So they've deprecated or removed the number of locations (India, Singapore, etc.). The ads however make it just extremely hard to use.

8. And while connect to the local WiFi also won't allow to do any of the things that I've mentioned above, and that I knew that I should've install a Free VPN app before my visit.

9. is your app supposed to work only for a few weeks? weird and disappointing 🀦🏻 ♀️Pretty good vpn so far.

10. You do not value my privacy or my data usage, and I no longer value your product as a result.The app provides a decent amount of locations, but all connectivity are slow.

11. I tried uninstalling and reinstalling the app but that didn't help.I used this app for quite a long time.

Steps to Troubleshoot & Fix Turbo VPN Issues

1. Fix Turbo VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Turbo VPN: Restarting the app will resolve most errors.
  2. Update the Turbo VPN App. Here is how:
    1. On Android goto PlayStore » Search for "Turbo VPN" » Open Turbo VPN - Secure VPN Proxy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turbo VPN » click "UPDATE".
  3. Clear Turbo VPN - Secure VPN Proxy app cache: Clearing cached data will force your app to retrieve the latest data directly from Turbo VPN servers.
    1. On Android, goto Settings » Apps » Select "Turbo VPN - Secure VPN Proxy" » click Storage » click "Clear Cache".
  4. Check Turbo VPN app permissions. If any of these permissions required to use your device's features are disenabled, Turbo VPN might not work.
  5. Uninstall and reinstall Turbo VPN. If nothing else has worked, completely uninstall Turbo VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Turbo VPN not working


2. Fix Turbo VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Turbo VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Turbo VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Turbo VPN may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Not using

    β€” by Kimberly Perkins 1 year ago

  • Not using

    β€” by Kimberly Perkins 1 year ago

  • Please delete my turbo vpn account.

    β€” by Ibrahim Kholil Shihab 2 years ago

  • i do not want to use this account anymore please delete it

    β€” by nina 2 years ago

  • I want to delete my account..so that turbo vpn cannot withdraw to my bank account..

    β€” by Daniel basa 3 years ago

  • I don't wanna used this app anymore.

    β€” by Jessa ViΓ±as 3 years ago

  • Hey I want to delete my Turbo VPN Account permanently. Please approve my request

    β€” by Hawk Shahzaib 3 years ago

  • Unexpected payment charge. I want to refund.

    β€” by Francis Ray Dumalag 3 years ago

  • Hi, I forgot to cancel my subscription and it charged money from my paysafecard account and I want a refund. The order number is: GPA.3399-2264-3230-71166..0

    β€” by Joe 3 years ago

  • i want to cancel my free trial....and want my refund back...thank you

    β€” by meghna chetry 3 years ago

  • I would like to turn off the automatical renewal of my subscription.

    β€” by Pamela 3 years ago

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