Contact My Verizon Nexus Customer Service

Why should I report an Issue with My Verizon Nexus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Old review: I just got a text saying I have a $10 Amazon gift card waiting for me in the app, but the app says it needs to be updated and the Update button there takes me to the Google Play store which says I'm already on the currently version.

2. The rest of the app works for fine.Verizon Up Rewards worked for a couple years, but now when I navigate there in the app it says I need to update the app.

3. I've lost out on months of rewards because Verizon is ignoring this.My app is updated but Veri still requires that I further update my app.

4. Keeps telling me to update the app for this reward, but when I try to update, the play store says it's up to date.

5. My Verizon says the app must be updated, and routes to the Play Store, which says there is no upgrade.

6. Continually have problems with the app requiring an update (on Verizon Up page) but there is no update for my phone in Google Play.

7. Pretty sure the inability to access the rewards page without "updating" is intentional since they introduced the rewards expiring, by whateverCan't use app to get Verizon Rewards.

8. Very, very disappointed in Verizon.Shows main page of app for a few seconds then says my session has expired.

9. Guess you don't like my money.The app repeatedly says it needs to be updated, but no update is available.

10. Takes me to play store where no update is available.

11. They must have had a bad update that broke Up rewards, and haven't fixed it for more than a week now.7/7/2020 Update:.

1. Fix My Verizon Nexus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Verizon Nexus: Restarting the app will resolve most errors.
2. Update the My Verizon Nexus App. Here is how:
   1. On Android goto PlayStore » Search for "My Verizon Nexus" » Open My Verizon Nexus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Verizon Nexus » click "UPDATE".
3. Clear My Verizon Nexus app cache: Clearing cached data will force your app to retrieve the latest data directly from My Verizon Nexus servers.
   1. On Android, goto Settings » Apps » Select "My Verizon Nexus" » click Storage » click "Clear Cache".
4. Check My Verizon Nexus app permissions. If any of these permissions required to use your device's features are disenabled, My Verizon Nexus might not work.
5. Uninstall and reinstall My Verizon Nexus. If nothing else has worked, completely uninstall My Verizon Nexus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Verizon Nexus not working

2. Fix My Verizon Nexus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Verizon Nexus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Verizon Nexus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Verizon Nexus may not be able to connect to the Internet when running in the background.