Contact My Verizon Customer Service

Why should I report an Issue with My Verizon?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage and pay your bills easily, or simply enroll in Auto Pay. • Switch to a different plan easily or go Unlimited right from your device. • Oversee all your accounts in one place—both your mobile plan and Home plans including Fios or 5G Home Internet. • Keep track of your TravelPass days before your next big trip. • Monitor data usage with a control center that lets you see how much data is being used, who is using it and how to get more when you need it. • Score the latest deals and find accessories made for your devices, smart home and Fios. • Check your security rating to evaluate your online risks and protections, and ensure you’re making the right decisions to keep yourself safe online. • Check to see which offers, deals and perks you're eligible for. • Switch to Verizon in minutes and scan your ID for quick setup. • Bring your own device and check your device’s compatibility using our IMEI Check, ensuring a smooth transition to our network with your favorite device. • Check the status of your new device so you’ll be ready when it arrives. • Shop the newest phones, wearables, smart devices and accessories and get delivery as quickly as the same day. • Get on-demand support tools, such as Live Chat and step-by-step troubleshooting instructions as needed. • Apply for the Verizon Visa® Card exclusively for Verizon Wireless customers. • Easily enable or disable Touch ID and Face ID to make signing in easier and more secure.

2. Download My Verizon now and control your entire Verizon experience in just one app.

3. • Make secure payments quickly.

1. I do not have the time to call and have someone look into the app as I've been spending 5+ minutes fighting with the automated system on the phone just to pay my bill each month.I been with Verizon for almost 20 years and as of last year has been the worse experience since they changed the system.

2. The adjustment of account settings always results in an error and trying to connect to the router hasn't worked yet.I don't know what Verizon did, but the app has become pretty much useless for several months.

3. Since there are no settings in the app for me to turn that feature off, I will be uninstalling this garbage app.Awful. Haven't been able to make a payment through the app for 3 months.

4. This app has been my primary way of paying my phone bill, and while it hasn't exactly been user friendly, has has been efficient.

5. Very disappointing that company makes it impossible for their own customer service people to help and also the "required" application rarely functions.So far it's been easy & fairly quick.

6. Tapping on the 3 horizontal bars that is supposed to show data hub, payment, account, etc shows a blank page.

7. They gave me a booster but it hasn't helped that much.The app and services have been garbage.

8. Going into bills loads up absolutely nothing, refreshing the page doesn't work, and similar options on the MyVerizon app do the same.

9. I made a payment but somehow the system has not recognized it was paid but I've gotten an email that it was paid and now my phone is disconnected.

10. The internet was fantastic for the first 3 months or so and ever since it's been in and out regularly.

11. I get around that by disabling the app, until I really need it.The APP that you have to use to accomplish anything anymore doesn't work and if you uninstall and reinstall it, may or may not work once.

1. Fix My Verizon Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Verizon: Restarting the app will resolve most errors.
2. Update the My Verizon App. Here is how:
   1. On Android goto PlayStore » Search for "My Verizon" » Open My Verizon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Verizon » click "UPDATE".
3. Clear My Verizon app cache: Clearing cached data will force your app to retrieve the latest data directly from My Verizon servers.
   1. On Android, goto Settings » Apps » Select "My Verizon" » click Storage » click "Clear Cache".
4. Check My Verizon app permissions. If any of these permissions required to use your device's features are disenabled, My Verizon might not work.
5. Uninstall and reinstall My Verizon. If nothing else has worked, completely uninstall My Verizon then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Verizon not working

2. Fix My Verizon Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Verizon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Verizon not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Verizon may not be able to connect to the Internet when running in the background.