contact TiviMate Companion

Contact TiviMate Companion

App by AR Mobile Dev

Report an issue with TiviMate Companion.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with TiviMate Companion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AR Mobile Dev to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

TiviMate Companion Features and Description

This app is intended to unlock Premium functionality of TiviMate IPTV player on devices without Google Play. It allows managing your activated devices also. It is not IPTV player app!

contact TiviMate Companion image 2   contact TiviMate Companion image 2

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Asking for premium subscription I just got the box paid for a year

    — by Lorena Ronda on Jan 10 2022

  • Forgot my password on my tvmate parental control ,how can I reset it ?
    Can you help

    — by JOSE-CARLOS C ARAUJO on Jan 10 2022

  • My tivimate are frozen all the times.

    — by Dennis on Jan 09 2022

  • I want to buy another subscription but it says I already have one [email protected]

    — by Maria tereso on Jan 09 2022

  • Hi I have a full version of Tivimate that I have been using for a long time but unfortunately lately I crash very often I even installed a new one but unfortunately the same problem I hope you will explain how to solve this problem Thanks

    — by Enes Moric on Jan 09 2022

  • need password help or way to reset password

    — by Keith on Jan 09 2022

  • Is anyone going to help me with this problem

    — by Jody on Jan 08 2022

  • Is anyone going to help me fix this problem

    — by Jody on Jan 08 2022

  • Hi i reset my firestick not knowing it would delete one of my tivimate program app. I have 4 installed on 4 different firesticks. I reinstalled the 4th firestick but the tivicompanion is saying i have 5 devices working. Im trying to buy another firestick so i can put another program on it. I wont be able to do it because of the companion registering 5 already. Please help me.

    — by Yancy Trotman on Jan 08 2022

  • I've paid my subscription but it keeps saying expired subscription

    — by Jody on Jan 07 2022

  • Unable to subscribe, I get a message saying "Already purchased for another account." I have more than 5 devices I need TiviMate installed onto.

    — by Richard Powell on Jan 07 2022

  • Although I have paid for an account with you guys, each time I try to use it I am informed to try again later. Can you please look into this matter so that I can get what I paid for. Thank you

    — by Gordon Davis on Jan 07 2022

  • I would like to add 5 more subscription to my account

    — by Sandra on Jan 06 2022

  • I purchase this app but messed my email by inserting a K reading [email protected] I try to use the proper email address but it says it was purchased through another account. Help I can't get access either way

    — by Carol on Jan 06 2022

  • Warum kann ich die App nicht nutzen Login Daten sind [email protected] Passwort mauseschwanz120765 Komme zwar rein aber ich soll moch mal bezahlen obwohl ich bezahlt habe . Was kann ich machen Mfg Uwe Uecker TiviMate Premium (TiviMate Companion) 23,99 € DATUM ZEIT Sonntag, 7. November 2021 08:05 Menge Artikel Preis (EUR) 1 TiviMate Premium (TiviMate Companion) 20,16 € Zwischensumme 20,16 € Umsatzsteuer 3,83 € Gesamt 23,99 € STATUS Abgeschlossen ZAHLUNGSMETHODE Mastercard •••• 6431 TRANSAKTIONS-ID GPA.3303-2521-1165-12230 GEKAUFT BEI AR Mobile Dev Timiryazeva, 10 Minsk 220035 Belarus FRAGEN ODER BEDENKEN Google LLC kontaktieren

    — by Uwe Uecker on Jan 05 2022

  • i run a firestick for tv
    my annual subscription has ended. I have one device working and 4 others with no guide support
    please let me know how to fix

    — by derek on Jan 05 2022

  • Hi, My tivimate companion subscription is due for renewal Jan 17. The cost is rising to £6.99pa which I am happy to pay and previously paid through Google Pay, however I set up google pay on my MacBook Pro via Bluestacks and I am unable to verify my acceptance of the forthcoming renewal cost as my new Monterey OS is throwing me out of bluestacks. Is there another method of payment or can you ensure my renewal goes through? Please help.

    — by David White on Jan 05 2022

  • I am trying to buy the premium but when I set up account it asks for email then password then when I hit create account it says username is already taken, it never asked for a username

    — by BRENDA GREEN on Jan 05 2022

  • Warum kann ich die App nicht nutzen

    Login Daten sind

    [email protected]

    Passwort mauseschwanz120765

    Komme zwar rein aber ich soll moch mal bezahlen obwohl ich bezahlt habe . Was kann ich machen Mfg Uwe Uecker

    TiviMate Premium (TiviMate Companion)
    23,99 €

    Sonntag, 7. November 2021
    Preis (EUR)
    TiviMate Premium (TiviMate Companion)
    20,16 €
    20,16 €
    3,83 €
    23,99 €
    Mastercard •••• 6431

    AR Mobile Dev
    Timiryazeva, 10
    Minsk 220035
    Google LLC kontaktieren

    — by Uwe Uecker on Jan 03 2022

  • Looking for Refund on TiviMate Pro took money out of paypal account.Already have account threw TiviMate agent buy paying monthly

    — by jim peck on Jan 03 2022

  • I went on Google Play Store and downloaded TiviMate Companion and subscribed for a one year subscription for $7.99 a year plus tax. After adding all the information and adding my credit card, it said the subscription was successful. When I went to the app and try to connect it keeps saying not valid. I love the idea of you app and just want to get it to work. Thank you.

    — by Tony Cuozzo on Jan 02 2022

  • Hello I've paid for a one off payment for a life time but didn't receive my playlist URL can you help me with this? Thank you

    — by Patrick Gleeson on Jan 01 2022

  • First of all I wasn't able to buy premium subscription through my Google play account. I don't know the reason. But it was keep giving me error message and payment wasn't going through. Now I opened a new Gmail account for my Google play account added my bank details. But when I login to my app tivimate it shows my old Gmail account is connected. Because of the payment issue with my previous Google play account I couldn't use any other purchase method to pay for premium service.
    Please kindly let me know if there is anyway I can contact with you directly and make the payment for premium service.

    — by Md Sarafatur Rahman on Dec 31 2021

  • Hello so I have an account the problem is when I set it up I accidentally used the wrong email

    — by Larsell Stovall on Dec 30 2021

  • I purchased Tivimate companion $24.99 but when I logon and hit "next" it tells me my subscription is expired. Pls advise:
    Thank you
    You've made a purchase from AR Mobile Dev on Google Play.

    Order number: GPA.3380-3021-8511-60263
    Order date: Dec 28, 2021 5:19:13 PM EST
    Item Price
    TiviMate Premium (TiviMate Companion) $24.99
    Tax: $0.00
    Total: $24.99
    Payment method:
    PayPal: [email protected]

    — by Wayne M Carter on Dec 29 2021

  • My husband paid our account in Oct. 30/2021in the amount of $10.72 on our RBC Visa and is on our statement. Please could you reactivate our account.

    — by Jackie on Dec 28 2021

  • My husband paid our account in Oct/2021.

    — by Jackie on Dec 28 2021

  • Tilting88

    — by Hamza Denesy on Dec 27 2021

  • Hi
    Help! I need another subscription. I bought 2 firesticks for Christmas gifts and I've already use my 5 devices. Can you please contact me with how to get another one
    Thank you

    — by Cathy Jackson on Dec 25 2021

  • I paid for a Tivimate subscription and the app is installed and working. It just won’t let me sign into my subscription.

    — by Fred Goins on Dec 24 2021

  • Cannot unlock premium on fire tv, paid $24.99 and cannot unlock using my email/password.

    — by Monifa Barrett on Dec 22 2021

  • Cannot unlock premium on fire tv, paid $24.99 and cannot unlock using my email/password.

    — by Monifa Barrett on Dec 22 2021

  • Sir, I only have a single Tivimate app activated on to Premium on my 2nd Firestick device.I Had to Uninstall my 1st Fiirestic Tivimate app TWICE due to extreme code errors after activating to the Please be considerate to make sure I still have 4 Activations left.Thanks

    — by Parakum Hewakopara on Dec 20 2021

  • My tivimate premium expired 12/4/21 and I am having trouble restarting service to add my new debit card.

    — by Deonna Holden on Dec 20 2021

  • I never received my m3u server address

    — by Hector Ortiz on Dec 20 2021

  • i purchased tv mate through the google play store payed $24.87 the premium is not unlocking in the app and it is asking me to pay again within the app of $26.87

    — by James Winchester on Dec 19 2021

  • Can't get premium to open up have a subscription do not have pass word or url keep getting no valid order messages

    — by Jeffery Whitaker on Dec 17 2021

  • I need to retrieve my Tivimate Pro Companion Creds

    — by Jerron C Harris on Dec 14 2021

  • I am trying to purchase a 12 month sub but the app keeps telling me to sign in to my Google account…I AM signed in ! Can you take payment direct and set me up ?

    — by Paul on Dec 13 2021

  • I am an existing premium user but can't unlock on a new firestick. It doesn't show me my 5 subscriptions to transfer and we even tried to buy 5 more (credit card has been charged) but it still says no valid order.

    — by Dawn on Dec 12 2021

  • Can't log in tried everthing

    — by Jeffery Whitaker on Dec 11 2021

  • Delete my account. I am purchasing lifetime subscription on December 20, 2021
    U/N [email protected]
    P/W Precious 2008

    — by Daniel W Taggart on Dec 10 2021

  • I can't upgrade to premium account on firestick as PayPal password is not recognised. I have the tivimate companion on my android phone.

    — by Peter Clifford on Dec 08 2021

  • Please cancel this subscription I'm not able to login with my username and password

    — by Fernadell Haynes on Dec 07 2021

  • I have paid for a life time account but can't login I have requested a new password but never get the email to do so I would like to use premium not sure what to do next please advise if we can fix the problem I will keep the service

    — by Penny bell on Dec 05 2021

  • I am trying to unlock premium service for Tivimate and it will not work. It shows that I have an account paid up until May 2022 but will not unlock. When I logged into your site just now , the message said I do not have an account. My PayPal account is attached to my info in your data base. Not sure what I need to do. I cancelled subscription and the resubscribed several times with no luck. Please advise. Regards,
    Gary McInroy

    — by Gary McInroy on Dec 04 2021

  • I am trying to unlock my premium services and it is saying “no valid order”. It has charged my card

    — by Sheila Evans on Dec 04 2021

  • I can't transfer my tivimate companion from old firestick to new one

    — by Rick Dalton on Dec 03 2021

  • I wanna cancel this poor service and get my money back.

    — by Abraham Adames on Dec 03 2021

  • Hi, I need the login and server address information

    — by Abraham Adames on Dec 03 2021

  • I need to get user name and password to add playlists.

    — by Abraham Adames on Dec 03 2021

  • hell ive subscribed to tivimate premium but im not getting any information where to add my devices just keeps showing my payment methods could you please sort it out for me kind regards paul

    — by Mr Pa Wright on Dec 02 2021

  • Hi, I have the app and paid my subscription but there seems to be a problem, all the channels are there but they are all over the place, I dont have any groups, movies dont show up ans tv series dont show up, can you fix this problem please. The playlist works perfectly in other apps

    — by John Shiels on Dec 01 2021

  • I have signed up and paid for use at the high rate and when I try login it won't let me and I have no confirmation email about signing up or payment just money taken and nothing to access the premium

    — by Mr Andrew Lewis on Dec 01 2021

  • My account is [email protected] Trying to change password, since I am told that email and password don't match. If you can't fix problem, PLEASE CANCEL ORDER, and I will signup again. Let me know Michael Wagner

    — by Michael Wagner on Nov 30 2021

  • Hello I brought a subscription to your app and every time I sign in on my firestick it says start a new account when I already have a account so I need you guys to fix this asap

    — by Walter on Nov 29 2021

  • Delete tikimate subscription

    — by Kobe lewis on Nov 28 2021

  • Google play version is not supported.. Unfortunately neither is billing

    — by Terry Godfrey on Nov 28 2021

  • I purchased the premium subscription, received an email of the purchase & the charge on my credit card. When I log in to the app it wants me to purchase again.
    My tvimate account email is [email protected]
    I tried logging into my device & it says my account info is incorrect.

    — by Angela Banta on Nov 28 2021

  • I never got a URL or a code to download the channels

    — by Jevon on Nov 26 2021

  • As an IPTV reseller and a happy and satisfied user of Tivimate,.
    Could someone kindly advise how I can obtain more than five (5) premium accounts.
    The process for obtaining accounts appears to be hit or miss at times when attempting to signup.
    I have also tried using different email addresses without success.
    Thank you for your assistance in this matter.

    — by Averylon Simons on Nov 25 2021

  • Never received a email to sign in to playlists

    — by Ysidro Pena Jr on Nov 24 2021

  • Hi I had paid the year subscription but when I logged in it said I still need to unlock the premium. But on google play my subscription is active

    — by Kelly on Nov 22 2021

  • I paid for tivimate premium companion app in May 2021. The guide has not been working for about 3 weeks now. I want the TV guide to work. Please let me know if this can be fixed.

    — by Hadiyah Joyner on Nov 20 2021

  • I purchase Tivimate 1 years subsription 04/11/21
    I now cant get access to my Nvidia shield

    — by Greg Talbot on Nov 19 2021

  • Install

    — by Raynaud Raymond on Nov 17 2021

  • Hi is it possible to get more devices for my subscription ?

    — by keith kelly on Nov 16 2021

  • Keeps telling me “could not sign up, try again later”

    — by Steven Alfieri on Nov 13 2021

  • Need instructions on how to connect Tivimate to two tvs one using Amazon Fire Cube and one is a Fire TV.

    — by Brian Harris on Nov 11 2021

  • Good morning I was wondering if you can send me a M3U link. I would like to request one.Thank you.

    — by Kathryn vail on Nov 11 2021

  • i am trying to log i with my url and t does not loa

    — by paul hite on Nov 09 2021

  • Lost login

    — by jonathan D bruse on Nov 09 2021

  • Hi guys i have not been sent my activation email i purchased it on the 6th Nov premium version

    — by paul hite on Nov 08 2021

  • I paid my one-time subscription $19.00 back in October 2020 and now my Tivimate not playing. What's going on? Are yall asking me to pay again and if that's so you need to make it more clearer then what is on your site.

    — by Morgan Baker on Nov 07 2021

  • I got the premium version last night but I did not get no URL

    — by Clark Kidd on Nov 07 2021

  • I purchased the lifetime licenses and used up all 5. I have tried everything I know to purchase more lifetime licenses and no matter what I do, even with my other email addresses, I get blocked by the same error message "order is registered to another user." Is there a way to purchase lifetime licenses more than once?

    — by Mic on Nov 07 2021

  • I trying to log in on my fire stick it keeps saying invild code can you please help

    — by Charles on Nov 07 2021

  • This is my E-mail, [email protected] and I do not have a Server Address, I need it please

    — by Omar G. Pajuelo Yturri on Nov 05 2021

  • Can not get it to work cannot sign in

    — by Porter on Nov 05 2021

  • I just started a subscription to tivimate premium and selected the one time payment option of $29.99.

    I would like to cancel my subscription immediately due to a change in circumstances .

    — by Martin Lanctot on Nov 02 2021

  • I I pay for subscription I should have received an email so I can use to get the URL

    — by Tony on Nov 02 2021

  • Paid 7.95 for subscription to pro will not work

    — by James Hermsen on Nov 01 2021

  • Can not buy it in us dollars im.i. Florida always Canadian??

    — by Den D on Nov 01 2021

  • i'm trying to sighn up using my email but it keeps pulling another email that i manage

    — by lorraine thomas on Nov 01 2021

  • Sehr geehrte Damen und Herren, als ich am 23.09.21 Ihre App kaufte, ist mir beim Account der Email ein Fehler passiert. Anstatt [email protected], habe ich [email protected] eingegeben und wurde von der App akzeptiert. Nun habe ich mein Passworts vergessen. Mir wird kein neues Passwort zu geschickt. Unter [email protected] ist kein Konto geführt, unter [email protected] kann kein Passwort geschickt werden, weil die Email falsch ist. Ein Teufelskreis. Können Sie mir helfen?. Am besten waere die fehlerhafte Anmeldung in [email protected] umwandeln. Gruß thomas kujath

    — by xymox1001 on Oct 30 2021

  • can't login and no server address and username and password to login

    — by Phuong cao Nguyen on Oct 30 2021

  • I made a 1 year subscription today and didn't get no
    server address and the username and password for the login

    — by Phuong cao Nguyen on Oct 30 2021

  • I can't watch any movies

    — by Terence Dover on Oct 30 2021

  • I have paid my subscription valid till Oct 22
    The app doesnt recognise my email or password to apply the upgrade to the app

    — by Alex Stobo on Oct 30 2021

  • Bought TiVimate not even a month ago. Cannot remember password. When trying to retrieve it does not let me (no reset email is sent). I tried sending to all my emails (in case I gave a different email) but no email is sent from you. What now?

    — by Motti Baron on Oct 30 2021

  • Im trying to subcribe and wont let me

    — by Gabriel on Oct 28 2021

  • I have 2 accounts with emails :
    [email protected] and
    [email protected]
    I want to add another email address and pay a subscription but it won't let me it says that I purchased with that email.

    — by Tony on Oct 28 2021

  • when i select subscription i get process error message

    — by Joshua Wilson on Oct 28 2021

  • I signed up and I don't have a password or username yet could you please send it to me thank you

    — by Ivan on Oct 28 2021

  • When will I receive my login information?

    — by rafael sierra on Oct 27 2021

  • I am getting an invalid code message when I try to unlock tivimate premium on my fire cube. I think is has something to do with the tivimate companion app on my phone and the tivimate app on the cube. When I installed and purchased the premium subscription on my phone I didn't realize I installed it under one email account and the app on the cube under a different email account. I have tried to unsubscribe the subscription and the app on my phone and reinstall and subscribe under the correct email account but it's not letting me. I also tried installing the app on the cube to match the email account of the companion app but still unsuccessful. Any ideas? Thanks

    — by Bill Roomsburg on Oct 27 2021

  • Need to subscribed

    — by Chetan K Gorakhnauth on Oct 27 2021

  • i paid for the premium subscription but content will not play

    — by joel ogden on Oct 27 2021

  • Hello guys, I signed up for tivimate subscription, but I can't LOGIN, cause it kept asking for my account and password, I guess you guys have to send me the LOGIN INFORMATION??

    — by Gerwich Sainthilaire on Oct 22 2021

  • Im trying to renew my subscription.

    — by Jeffery Ray Clemons on Oct 20 2021

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