contact TiviMate Companion

Contact TiviMate Companion

Published by AR Mobile Dev
Updated: Sep 8, 2022

Report an issue with TiviMate Companion.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with TiviMate Companion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AR Mobile Dev to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

TiviMate Companion Features and Description

This app is intended to unlock Premium functionality of TiviMate IPTV player on devices without Google Play. It allows managing your activated devices also. It is not IPTV player app!

contact TiviMate Companion image 2   contact TiviMate Companion image 2

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Depuis 3 jours plus de replay.. Merci

    β€” by Bernard DASTUGUE 1 week ago

  • Cannot set up account i need to talk to you says username already used i need help bad this is getting on my last nerve thanks

    β€” by Shirley dunm 2 weeks ago

  • Hi sir!! I purchased tivimate premium (one time purchase) today from Google Play Store payment option. But tivimate is still not activated. Please help πŸ™

    β€” by Sanket Tyagi 1 month ago

  • moved out from ex's house this is tied to my card her email, need to cancel subscription so i can repurchase and use. wont let me add another subscription to account or card

    β€” by David Coyle 2 months ago

  • hi I am trying to login to my subscription on the tv and it want let me i only have to tv's on there i had some and i deleted a few please help

    β€” by Mary G Jenkins 2 months ago

  • bonsoir j'ai fait un abonnement tivimate il y a quelques semaines mais maintenant l'abonnement a expirer je ne comprend pas

    β€” by Folly Kuevi 2 months ago

  • I purchase tivimate companion app, last week was working perfect. Today I was going to add another device and notice that the app is not showing the search movie and series option. the app is working like the free tivimate old version. The fist day was woking great with Search Movies etc. Help me please

    β€” by Lorena Pardo 2 months ago

  • I have TV mate on my cobra server IP TV it’s been great for the three years I’ve had it but today and for the last week the EPG is off by about six hours is there anyway that can be fixed

    β€” by Phil 3 months ago

  • I forgot my password to my previous account

    β€” by Ivan Donner 3 months ago

  • Tivilate says companion is expired - I just purchased a subscription today

    β€” by Jesus G. Gonzalez 3 months ago

  • I am trying to reset my password both on the app and on the website but not having any luck. EMail is [email protected] Can you send me a reset link?

    β€” by David Zack 3 months ago

  • I have a life time TiviMate subscription.
    I have renamed my FireTv devices as FireTv1-4 and also have a shield tv.
    I have not been able to download the companion apk. I would like to reregister all my devices on tivimate.

    β€” by Freddie Perez 3 months ago

  • i’m trying to set up another account having problem again with my email [email protected] saying this email already used which is not need this to be fix thanks

    β€” by Kelvin diggs 3 months ago

  • I have the lifetime premium subscription and have been using it for almost 15 days since I purchased it. It has been working fine until today when all of a sudden I got a message that says no channels and when I clicked settings the app is asking mo to unlock the premium version and when I tried unlocking it I got a message that says my sybscription has expired. I just subscribed a couple of weeks ago with the onetime payment instead of the 1 year subscription.

    β€” by Nelson Abucay 3 months ago

  • cannot login premium account on 2nd firestick

    β€” by Sylvain Sawyer 3 months ago

  • i tried many time to register tivimate premium service but it keep saying this email already used in that not true don’t know why it saying that.

    β€” by Kelvin diggs 3 months ago

  • I have a friend that just purchased the lifetime and they are using an iCloud email but for some reason it will not log into Tivimate. What could be the problem

    β€” by Jim 3 months ago

  • Hi I registered for a tivimate account under [email protected], but I was meant to put in [email protected], how do I change that

    β€” by Garrett 3 months ago

  • I lost my login to input into the app

    β€” by Theodor Felipe 3 months ago

  • How to pay premium service ? I using your player on Amazon Firestick!

    β€” by Janos Totth 3 months ago

  • I just paid for my tivimate lifetime premium account and my info seems to not match for some reason i made the payment and even have a receipt plus in the tivimate companion app my info i correct. What's going on i paid $27 dollars and i cant log in.

    β€” by Francisca 3 months ago

  • Trying to buy a yearly subscription for a friend for Tivimate -received the error message ' Already purchased for another account' - can you please assist.

    Kind regards,

    Peter Bouma

    β€” by Peter Bouma 3 months ago

  • I'm having issues completing a one time purchase. I my son in law had purchased on his device a premium membership under his account. He is now trying to purchase a premium membership for myself under my profile and information but he is getting an error code saying he's already purchased a premium account from this device. How can we purchase a second premium account for a separate user? We only own one Android device hence why we are purchasing it from the same device.

    Thank you for your assistance with this.

    β€” by Rob 3 months ago

  • Hello
    I have Tivimate Companion. I do not remember how to go into my account. I love the app. Not sure if I paid for lifetime subscription. How can I find out? I know my username and password. Just don't know where to login. Thank you.

    β€” by Sam Heasley 3 months ago

  • Can't log in to companion says try later

    β€” by Joaquin Armaiz 3 months ago

  • Buy subscription

    β€” by Shind Paul kanda 3 months ago

  • I am trying to purchase a lifetime subscription using this email [email protected] It won't let me past the main page, username and password dont match....(that's impossible)......can any assistance be given?

    β€” by Ato 3 months ago

  • My guide is down all I get is No Information it's been down for 3-4 days can some fix please thank you

    β€” by Angela Scales 3 months ago

  • Im trying to purchase the plan for a year but it says β€œSubscription ? Per year”

    β€” by Theodor Felipe 4 months ago

  • Cant get TV mate companion to work after purchasing subscription????

    β€” by john mccroy 4 months ago

  • I would like to pay but I can't pay. Can you send me a link so I can pay.


    β€” by Mike 4 months ago

  • I subscribed to a year of the premium service but I can't get it to work on my new phone. Everything has been installed & Uninstaller but I still can't access my premium service

    β€” by Kelly Ford 4 months ago

  • It was supposed to be a free trail until October 4th,but you already took the money out of my account before I decided if I wanted to keep it.2nd you didn't send me a username, and pass code,and last I don't see nothing on my Google pay has a subscription

    β€” by William Blackwell 4 months ago

  • Buy account for tivimate on tivimate companion unable to use code

    β€” by Bijjorun 4 months ago

  • I can't seem able to pay for premium lifetime on my account

    β€” by Efrain Colon 4 months ago

  • My Tivimate Companion won't allow me to login. I've already purchased the app and changed my password 3 times to reset.

    β€” by Yolanda D Bowden 4 months ago

  • i have the app and want to deactivate a device and use on different device how do i do this

    β€” by calvin MOTES 4 months ago

  • The tivimate companion did not give me a server account.

    β€” by Kathy Vernon 4 months ago

  • The tivimate companion did not give me a server account.

    β€” by Kathy Vernon 4 months ago

  • I keep putting in my email and it is saying that my email is incorrect but at tivimate is have my email on it as my account VERY FRUSTRATED please help.

    β€” by Kathy Vernon 4 months ago

  • I have no android devices. I want to unlock Tivimate Premium on my firestick. How?

    β€” by Ronnie Clark 4 months ago

  • lost my password to signin to tvmate

    β€” by Ricky Hornback 4 months ago

  • Did not recieve an mu3link

    β€” by Michelle Hernandez 4 months ago

  • I purchased premium but am unable to login.

    β€” by Keith 4 months ago

  • Need server address

    β€” by Clifton coleman 4 months ago

  • hello, I just recently got a second tv box and so I needed another tivimate companion so I downloaded it to my partners phone but it won't allow me to subscribe so I can get the premium, if you could help that would be great

    β€” by jason o leary 4 months ago

  • can't upgrade my account. keeps saying try later

    β€” by kamil bishara 4 months ago

  • Dear sir/madam,

    We have a very big request for a future update. There are many old users of your fantastic app. But many of them have the same problem of remembering and handling buttons on a wide range of remote controls. Therefor a huge request in name of a very large group of old age users to add a print option. This to print for example the list of made favourites and there numbers. This way they simply can use the old school paper to see which numbers to press to choose their channels. It would be highly appreciated by a very large number of elder people/users.
    Thanking you in advance for your trouble and hoping that you maybe can create something for this.
    Regards, Mr van Ingen, Netherlands.

    β€” by Jacob van Ingen 4 months ago

  • I would like to purchase another license of TV Companion - but even though I am using anther email address - all i get is already purchased for another email. This ought to be easier - or you should allow for more than 5 devices. Thank you

    β€” by Peter Viscomi 4 months ago

  • I have signed up to Tivi mate it is showing no valid order though. I want premium and paid for it. So i do not understand why this is happening.

    β€” by Michael Sibley 4 months ago

  • I bought my box from an individual that installed TIVIMate on it. Now it shows the subscription has expired. I woull like to subscribe

    β€” by Josh Savoie 4 months ago

  • I purchased the $24.99 subscription but I won't allow me to unlock premium. It's telling me to purchase a subscription.

    β€” by Vickie Jackson 4 months ago

  • I have Tivimate on my TV. But the tv guide is not correct. The programs do not match the tv guide. Also when i want recording a program. For example i want record; 'it takes a killer' then this is a totally different program.

    β€” by Lisa Korts 4 months ago

  • Good day bnc10. Please I've been sending emails to you people but no response. Please how do i get my money back? 5022 euros,this money was sent since on the 26th of July and there's no other ways to reach you guys. Please someone should reply me as soon as possible...thanks.

    β€” by Franklin Nwaedozi 5 months ago

  • Hi there Do you have a branch in Algeria to sell the materials, remove the paint, please

    β€” by Hamid 5 months ago

  • I have loaded Tivimate Companion on my IPTV box, but when I click on a subscription choice, I get a error stating the problem is on their end. Then google play invalid sku details come up.
    How do I get a subscription to unlock my Premium?

    β€” by Walter 5 months ago

  • my tivimate commotion account has been compromised someone keep login in into my account. there is a way I can change my password?. My tivimate account email is [email protected] and my password is Corintia1978!!

    β€” by rodolfo 5 months ago

  • My tivimate install on firestick shows rocketmail email
    but when attempting to purchase the premium on companion, it insists on using my gmail address. therefore I can't unlock premium. HELP?

    β€” by ben brewer 5 months ago

  • Cannot renew with tivimate companion, can I call and do this over the phone?

    β€” by Patrick Dunnigan 5 months ago

  • He here do I login to see what devices are being used in my account

    β€” by Myra Jane Reinherz 5 months ago

  • Hi I have tried to test your premium on your app and it says invalid order on my firecube I did sign up though the settings on the app

    β€” by simon welch 5 months ago

  • I forgot my password. Thank you.

    β€” by Colleen 5 months ago

  • When I click to make a premium it does not let me do it what can I do to fix that

    β€” by Louisburgos 5 months ago

  • Hi I can't sign into premium it says no valid order please help

    β€” by Jim Taylor 5 months ago

  • Cannot activate Tivimate Companion subscription

    β€” by James Welch 5 months ago

  • Hello! I would like to know if there’s a way to get a business account with you guys to provide your services on all of the devices we sell, to allow our customers a great experience. B/c most folks won’t know how to install these apps and links. We want to be able to provide everything for them with everything installed on the devices, so they can just plug and play.

    β€” by Zack Alleyne 5 months ago

  • Hello,
    This i not a complaint. I'm a reseller for an IPTV service. My provider gave me you link to download Tivimate app which is playing well and I purchased the $24.95 option on Tivi companion for five devices for the Android TV boxes that I'm selling. My Question is, do you have an option or program for resellers to make multiple purchases for Tivi companion? and if you do what would be the cost be for multiple purchases ? I Know this is not on Google Play which is where I downloaded Tviv companion for the two boxes I'm selling.
    I'm not sure where to send this to, so I'm hoping you could help direct me to the proper contact.
    Thank you IN Advance
    James Record

    β€” by James Record 5 months ago

  • cant log in

    β€” by Brad 5 months ago

  • I have loaded Tivimate Companion on my Google IPTV box, but when I click on a subscription choice, I get a error stating the problem is on their end. Then google play invalid sku details come up.
    How do I get a subscription to unlock my Premium?

    β€” by Lindy Nice 5 months ago

  • hi i need M3U link

    β€” by Barbara collins 5 months ago

  • Good Moring i did recive a email .i had unclock my account but i need a code http

    β€” by Barbara collins 5 months ago

  • tivimates companion i paid for it in june 23 2022 my processing no valid order

    β€” by Charlie H Edmunds 5 months ago

  • No complaint. I have account with Tivimate Companion. I do not remember if I have yearly subscription or lifetime. Idonot see any info on my account. Can you help? Thank you

    β€” by Sam Heasley 5 months ago

  • No complaint. I have account with Tivimate Companion. I do not remember if I have yearly subscription or lifetime. Idonot see any info on my account. Can you help? Thank you

    β€” by Sam Heasley 5 months ago

  • Im trying to renew my account asap its due today ?how i go about it. Thanks

    β€” by Ramon Montalvo 5 months ago

  • My account is up today i want renew for the year what do i do? Help please

    β€” by Ramon Montalvo 5 months ago

  • app

    β€” by wolf woef 5 months ago

  • account

    β€” by admiralx 5 months ago

  • No information is showing on EPG. Unable to successfully update any channels with data.

    β€” by Calvin Dickerson 5 months ago

  • I will like to upgrade to the lifetime subscription.
    Thanks Montrell

    β€” by Montrell Anthony 5 months ago

  • Hi, I paid my money to gegister through my credit card, the payment came out but am not getting to log on

    β€” by Supa 5 months ago

  • I can not activate my tivimate premium as it keeps saying no valid order can you please help as I’ve sent several emails to you

    β€” by Catrin isaac 5 months ago

  • Hi I'm having an issue with my TV Guide for the past 6 months. Its says that my premium is locked and when I try to register on my Amazon advise it gives ne an error-

    β€” by Charmeen McFarland 5 months ago

  • Need to make a payment

    β€” by Charisse D Monroe 5 months ago

  • Paid for lifetime but lost settings on tivimate. When attempting to unlock premium states username and password are incorrect. Reset password, Now Tivi Companion is stating account already purchased for another account. Please advise

    β€” by Larry 5 months ago

  • How can I change from my expired yearly subscription to the one time payment ?

    β€” by Gerald 5 months ago

  • Hi there, how do I change the email address I registered with, im blocked out of old email address can can't get access anymore so I'd like to update to a new email address on my account.
    Kindest regards
    Terry Beedie

    β€” by Terry beedie 5 months ago

  • I have one fire stick working that number 2. But my other firestick I can not get it working or get Tivimate to work on fire stick. Is tivimate URL or Playlist or cabra is URL or play list . Is any one could help me or send me how to work it I been working on this for 4 day or more . I only have one firestick working . I hpe you send me information on this

    β€” by Ruth Betancourt 5 months ago

  • I don't have username and password and also url

    β€” by Aman Shah Bin ramile 5 months ago

  • I don't have username and password and also url

    β€” by Aman Shah Bin ramile 5 months ago

  • Dear Sir/Madam
    1...Can i stop someone ( who has my password to tivimate premium)...from connecting by changing my password.
    For example....will they lose the connection when i change my tivimate password. do i purchase lifetime subscription ,
    Thank you

    β€” by Steven Marsh 5 months ago

  • Will not let me log in saying try later

    β€” by Steve 5 months ago

  • My premium account for [email protected] stopped working

    β€” by Olusegun Kolade 5 months ago

  • I just order tivimate companion life time subscription for one of my friend using email [email protected] but the app does not recognize that I purchase the app
    Order number: GPA.3329-5738-8482-25243
    Order date: Aug 8, 2022 10:37:14 PM EDT

    you can either email me back at the email I provide above or at [email protected]

    β€” by rodolfo 5 months ago

  • Can not install on additional tvs

    β€” by Kota P. McNeal 5 months ago

  • Good morning,
    I have the life time subscription and cancelled it by mistake.

    what can i do?

    β€” by Nadeem Diedericks 5 months ago

  • I paid my bill twice and I still have no service what is going on

    β€” by Eddie Aguilera 6 months ago

  • I would like to make a suggestion. I think that Tivimate companion app must validate everyone's email address when someone signs up. This action will allow detecting spelling problem email address. This is my case. In my email address, when I registered on Tivimate companion, I made a mistake: I typed: ,com (coma com) instead of .com (dot com). This why I could not unlock premuim features and when I would like to reset my Tivimate companion account, I didn't receive the reset email you sent me.
    So, it is important that you validate everyone email address to prevent spelling problem.

    β€” by Tolbert Jacquet 6 months ago

  • Just registered...when do I get access to the app

    β€” by ELLIOTT SEPULVEDA 6 months ago

  • Need to reset tivimate companion password

    β€” by James 6 months ago

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