Published by AR Mobile Dev on Mar 23, 2023

Report an issue with TiviMate Companion.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with TiviMate Companion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AR Mobile Dev to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact TiviMate Companion image 1 contact TiviMate Companion image 2

TiviMate Companion Customer Insights

1. Would love to see this feature added for easier access across all devices.I really like the UI and customizable aspect of the software, I just wish there was an easy way to sync settings between multiple devices.

2. Other than that.....a great media player.This used to be the best IPTV Player, but for sometime now, it's been really buggy! There's just way too much freezing, buffering, along with the inability to catch up on shows, the inability to constantly record full programs and the inability to backup data constantly.

3. close :PI love Tivimate! It's smooth, has lots of great features and is easy and intuitive to use.

4. Had a few technical issues when trying to sync companion with my devices so I contacted support through the email provided.

5. I wish this app worked on the Android smartphones!!! Seriously great app!!Love the app.

6. I have six Chromecast devices that run Tivimate and would have to manually input all the settings.

7. Would be 5 stars and even better if we could log in and keep our Playlist data and settings across all devices.

8. For those saying the companion app does nothing, it's a vehicle to subscribe to the app and manage your devices.

9. While other programs I use on the same firestick will record to the external storage device, tivimate will not see the drive at all.

10. With the firestick OTG cable, I am able to add additional external storage for movies and recorded video.

11. I sincerely hope these issues are addressed soon.The app is great, and getting better all the time.

Steps to Troubleshoot & Fix TiviMate Companion Issues

1. Fix TiviMate Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TiviMate Companion: Restarting the app will resolve most errors.
  2. Update the TiviMate Companion App. Here is how:
    1. On Android goto PlayStore » Search for "TiviMate Companion" » Open TiviMate Companion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiviMate Companion » click "UPDATE".
  3. Clear TiviMate Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from TiviMate Companion servers.
    1. On Android, goto Settings » Apps » Select "TiviMate Companion" » click Storage » click "Clear Cache".
  4. Check TiviMate Companion app permissions. If any of these permissions required to use your device's features are disenabled, TiviMate Companion might not work.
  5. Uninstall and reinstall TiviMate Companion. If nothing else has worked, completely uninstall TiviMate Companion then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiviMate Companion not working


2. Fix TiviMate Companion Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TiviMate Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiviMate Companion not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiviMate Companion may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel my account and refund my last payment. I am canceling because I was not happy with your service.
    theorivas@redacted
    password: Atelier100!
    payment method: PaypPal theorivas@redacted

    — by Tiodoso Rivas 3 weeks ago

  • Cancel my subscription

    — by Timothy Williams 3 months ago

  • I Signed up for the 29.99 subscription - BUT I mistyped my email address. The email address that I used to sign up was: teeajones@redacted - the CORRECT email address is: teeajones-1@redacted
    I need you to switch the account FROM the incorrect address: (teeajones@redacted) TO: my correct email address: teeajones-1@redacted
    Thank you!
    Theresa Jones

    — by Theresa Jones 4 months ago

  • Bonjour, malgré mon abonnement je ne peux pas accéder à l'application companion et ma tv ne fonctionne pas.
    Il me demande de payer un abonnement Merci par avance.
    Cordialement

    — by Anthony LESKE 4 months ago

  • Bonjour, malgré mon abonnement je ne peux pas accéder à l'application companion et ma tv ne fonctionne pas.
    Il me demande de payer un abonnement

    — by Anthony LESKE 4 months ago

  • Bonjour, malgré mon abonnement je ne peux pas accéder à l'application companion et ma tv ne fonctionne pas.
    Il me demande de payer un abonnement .
    Merci par avance.
    Cordialement

    — by Anthony LESKE 4 months ago

  • Would like to cancel please. No longer needing the subscription

    — by Josh Kehler 5 months ago

  • Cancel subscription

    — by Ryan Reams 6 months ago

  • Hello I’m trying to start an account on tivimate companion but when I try to sign up all I get is could not sign up, try again later I’ve been trying for two days, I’ve tried clearing the cache and restarting my device

    — by Ronald 7 months ago

  • I have an expired subscription i would like to renew. It shows expired when i sign in with old log in creditionals. I am not sure how to connect to tivimate companion. Do you have any instructions how to renew my subscription

    — by Bob Clemings 7 months ago

  • How do I cancel Tivimate premium

    — by Bob 10 months ago

  • Hello I do not have Tivimate anymore and need to delete my subscription.

    — by Misty McCoy 1 year ago

  • Want to renew my subscription but don’t have an android phone how can I pay

    — by Diane Gentry 1 year ago

  • Why can’t I buy premium. Error messages no matter what I try

    — by Dawn McGarry 1 year ago

  • I reset my password and used my email address as the user name but cannot log in. everything is correct but get the username and password don't match. How can I find out my username since I already reset the password.

    Thank you

    — by Rafael 1 year ago

  • Depuis 3 jours plus de replay.. Merci

    — by Bernard DASTUGUE 1 year ago

  • Cannot set up account i need to talk to you says username already used i need help bad this is getting on my last nerve thanks

    — by Shirley dunm 1 year ago

  • I am no longer use this just bought few days ago.

    — by Piratheepan 1 year ago

  • Hi sir!! I purchased tivimate premium (one time purchase) today from Google Play Store payment option. But tivimate is still not activated. Please help 🙏

    — by Sanket Tyagi 1 year ago

  • moved out from ex's house this is tied to my card her email, need to cancel subscription so i can repurchase and use. wont let me add another subscription to account or card

    — by David Coyle 1 year ago

  • hi I am trying to login to my subscription on the tv and it want let me i only have to tv's on there i had some and i deleted a few please help

    — by Mary G Jenkins 1 year ago

  • hi i ask to cancle tv mate in 3 day before
    i order it by mistack and i dont use it

    — by ofir goldenberg 1 year ago

  • bonsoir j'ai fait un abonnement tivimate il y a quelques semaines mais maintenant l'abonnement a expirer je ne comprend pas

    — by Folly Kuevi 1 year ago

  • I purchase tivimate companion app, last week was working perfect. Today I was going to add another device and notice that the app is not showing the search movie and series option. the app is working like the free tivimate old version. The fist day was woking great with Search Movies etc. Help me please

    — by Lorena Pardo 1 year ago

  • I have TV mate on my cobra server IP TV it’s been great for the three years I’ve had it but today and for the last week the EPG is off by about six hours is there anyway that can be fixed

    — by Phil 1 year ago

  • I forgot my password to my previous account

    — by Ivan Donner 1 year ago

  • Tivilate says companion is expired - I just purchased a subscription today

    — by Jesus G. Gonzalez 1 year ago

  • I am trying to reset my password both on the app and on the website but not having any luck. EMail is dmz94@redacted. Can you send me a reset link?

    — by David Zack 1 year ago

  • I have a life time TiviMate subscription.
    I have renamed my FireTv devices as FireTv1-4 and also have a shield tv.
    I have not been able to download the companion apk. I would like to reregister all my devices on tivimate.

    — by Freddie Perez 1 year ago

  • i’m trying to set up another account having problem again with my email diggskelvin0@redacted saying this email already used which is not need this to be fix thanks

    — by Kelvin diggs 1 year ago

  • I have the lifetime premium subscription and have been using it for almost 15 days since I purchased it. It has been working fine until today when all of a sudden I got a message that says no channels and when I clicked settings the app is asking mo to unlock the premium version and when I tried unlocking it I got a message that says my sybscription has expired. I just subscribed a couple of weeks ago with the onetime payment instead of the 1 year subscription.

    — by Nelson Abucay 1 year ago

  • please cancell my subscription

    — by Orlando Cepeda 1 year ago

  • cannot login premium account on 2nd firestick

    — by Sylvain Sawyer 1 year ago

  • i tried many time to register tivimate premium service but it keep saying this email already used in that not true don’t know why it saying that.

    — by Kelvin diggs 1 year ago

  • I have a friend that just purchased the lifetime and they are using an iCloud email but for some reason it will not log into Tivimate. What could be the problem

    — by Jim 1 year ago

  • Hi I registered for a tivimate account under gerryjohn@redacted, but I was meant to put in gerryjohn5050@redacted, how do I change that

    — by Garrett 1 year ago

  • I lost my login to input into the app

    — by Theodor Felipe 1 year ago

  • How to pay premium service ? I using your player on Amazon Firestick!

    — by Janos Totth 1 year ago

  • I just paid for my tivimate lifetime premium account and my info seems to not match for some reason i made the payment and even have a receipt plus in the tivimate companion app my info i correct. What's going on i paid $27 dollars and i cant log in.

    — by Francisca 1 year ago

  • Trying to buy a yearly subscription for a friend for Tivimate -received the error message ' Already purchased for another account' - can you please assist.

    Kind regards,

    Peter Bouma

    — by Peter Bouma 1 year ago

  • I'm having issues completing a one time purchase. I my son in law had purchased on his device a premium membership under his account. He is now trying to purchase a premium membership for myself under my profile and information but he is getting an error code saying he's already purchased a premium account from this device. How can we purchase a second premium account for a separate user? We only own one Android device hence why we are purchasing it from the same device.

    Thank you for your assistance with this.

    — by Rob 1 year ago

  • Hello
    I have Tivimate Companion. I do not remember how to go into my account. I love the app. Not sure if I paid for lifetime subscription. How can I find out? I know my username and password. Just don't know where to login. Thank you.

    — by Sam Heasley 1 year ago

  • Can't log in to companion says try later

    — by Joaquin Armaiz 1 year ago

  • Buy subscription

    — by Shind Paul kanda 1 year ago

  • I am trying to purchase a lifetime subscription using this email atodorris6@redacted. It won't let me past the main page, username and password dont match....(that's impossible)......can any assistance be given?

    — by Ato 1 year ago

  • My guide is down all I get is No Information it's been down for 3-4 days can some fix please thank you

    — by Angela Scales 1 year ago

  • Im trying to purchase the plan for a year but it says “Subscription ? Per year”

    — by Theodor Felipe 1 year ago

  • Cant get TV mate companion to work after purchasing subscription????

    — by john mccroy 1 year ago

  • I would like to pay but I can't pay. Can you send me a link so I can pay.

    Thanks

    — by Mike 1 year ago

  • I subscribed to a year of the premium service but I can't get it to work on my new phone. Everything has been installed & Uninstaller but I still can't access my premium service

    — by Kelly Ford 1 year ago

  • It was supposed to be a free trail until October 4th,but you already charged my account.I didn't receive username or password. In I don't see this on my Google pay account has a subscription to cancel it

    — by William Blackwell 1 year ago

  • It was supposed to be a free trail until October 4th,but you already took the money out of my account before I decided if I wanted to keep it.2nd you didn't send me a username, and pass code,and last I don't see nothing on my Google pay has a subscription

    — by William Blackwell 1 year ago

  • Buy account for tivimate on tivimate companion unable to use code

    — by Bijjorun 1 year ago

  • I can't seem able to pay for premium lifetime on my account

    — by Efrain Colon 1 year ago

  • My Tivimate Companion won't allow me to login. I've already purchased the app and changed my password 3 times to reset.

    — by Yolanda D Bowden 1 year ago

  • i have the app and want to deactivate a device and use on different device how do i do this

    — by calvin MOTES 1 year ago

  • The tivimate companion did not give me a server account.

    — by Kathy Vernon 1 year ago

  • The tivimate companion did not give me a server account.

    — by Kathy Vernon 1 year ago

  • I keep putting in my email and it is saying that my email is incorrect but at tivimate is have my email on it as my account VERY FRUSTRATED please help.

    — by Kathy Vernon 1 year ago

  • I have no android devices. I want to unlock Tivimate Premium on my firestick. How?

    — by Ronnie Clark 1 year ago

  • lost my password to signin to tvmate

    — by Ricky Hornback 1 year ago

  • Did not recieve an mu3link

    — by Michelle Hernandez 1 year ago

  • I purchased premium but am unable to login.

    — by Keith 1 year ago

  • Need server address

    — by Clifton coleman 1 year ago

  • hello, I just recently got a second tv box and so I needed another tivimate companion so I downloaded it to my partners phone but it won't allow me to subscribe so I can get the premium, if you could help that would be great

    — by jason o leary 1 year ago

  • can't upgrade my account. keeps saying try later

    — by kamil bishara 1 year ago

  • Dear sir/madam,

    We have a very big request for a future update. There are many old users of your fantastic app. But many of them have the same problem of remembering and handling buttons on a wide range of remote controls. Therefor a huge request in name of a very large group of old age users to add a print option. This to print for example the list of made favourites and there numbers. This way they simply can use the old school paper to see which numbers to press to choose their channels. It would be highly appreciated by a very large number of elder people/users.
    Thanking you in advance for your trouble and hoping that you maybe can create something for this.
    Regards, Mr van Ingen, Netherlands.

    — by Jacob van Ingen 1 year ago

  • I would like to purchase another license of TV Companion - but even though I am using anther email address - all i get is already purchased for another email. This ought to be easier - or you should allow for more than 5 devices. Thank you

    — by Peter Viscomi 1 year ago

  • I have signed up to Tivi mate it is showing no valid order though. I want premium and paid for it. So i do not understand why this is happening.

    — by Michael Sibley 1 year ago

  • I bought my box from an individual that installed TIVIMate on it. Now it shows the subscription has expired. I woull like to subscribe

    — by Josh Savoie 1 year ago

  • I purchased the $24.99 subscription but I won't allow me to unlock premium. It's telling me to purchase a subscription.

    — by Vickie Jackson 1 year ago

  • I have Tivimate on my TV. But the tv guide is not correct. The programs do not match the tv guide. Also when i want recording a program. For example i want record; 'it takes a killer' then this is a totally different program.

    — by Lisa Korts 1 year ago

  • Good day bnc10. Please I've been sending emails to you people but no response. Please how do i get my money back? 5022 euros,this money was sent since on the 26th of July and there's no other ways to reach you guys. Please someone should reply me as soon as possible...thanks.

    — by Franklin Nwaedozi 1 year ago

  • Hi there Do you have a branch in Algeria to sell the materials, remove the paint, please

    — by Hamid 1 year ago

  • I have loaded Tivimate Companion on my IPTV box, but when I click on a subscription choice, I get a error stating the problem is on their end. Then google play invalid sku details come up.
    How do I get a subscription to unlock my Premium?

    — by Walter 1 year ago

  • my tivimate commotion account has been compromised someone keep login in into my account. there is a way I can change my password?. My tivimate account email is rudawgr12@redacted and my password is Corintia1978!!

    — by rodolfo 1 year ago

  • My tivimate install on firestick shows rocketmail email
    but when attempting to purchase the premium on companion, it insists on using my gmail address. therefore I can't unlock premium. HELP?

    — by ben brewer 1 year ago

  • Cannot renew with tivimate companion, can I call and do this over the phone?

    — by Patrick Dunnigan 1 year ago

  • He here do I login to see what devices are being used in my account

    — by Myra Jane Reinherz 1 year ago

  • Hi I have tried to test your premium on your app and it says invalid order on my firecube I did sign up though the settings on the app

    — by simon welch 1 year ago

  • I forgot my password. Thank you.

    — by Colleen 1 year ago

  • When I click to make a premium it does not let me do it what can I do to fix that

    — by Louisburgos 1 year ago

  • Hi I can't sign into premium it says no valid order please help

    — by Jim Taylor 1 year ago

  • Cannot activate Tivimate Companion subscription

    — by James Welch 1 year ago

  • Hello! I would like to know if there’s a way to get a business account with you guys to provide your services on all of the devices we sell, to allow our customers a great experience. B/c most folks won’t know how to install these apps and links. We want to be able to provide everything for them with everything installed on the devices, so they can just plug and play.

    — by Zack Alleyne 1 year ago

  • Hello,
    This i not a complaint. I'm a reseller for an IPTV service. My provider gave me you link to download Tivimate app which is playing well and I purchased the $24.95 option on Tivi companion for five devices for the Android TV boxes that I'm selling. My Question is, do you have an option or program for resellers to make multiple purchases for Tivi companion? and if you do what would be the cost be for multiple purchases ? I Know this is not on Google Play which is where I downloaded Tviv companion for the two boxes I'm selling.
    I'm not sure where to send this to, so I'm hoping you could help direct me to the proper contact.
    Thank you IN Advance
    James Record

    — by James Record 1 year ago

  • cant log in

    — by Brad 1 year ago

  • I have loaded Tivimate Companion on my Google IPTV box, but when I click on a subscription choice, I get a error stating the problem is on their end. Then google play invalid sku details come up.
    How do I get a subscription to unlock my Premium?

    — by Lindy Nice 1 year ago

  • hi i need M3U link

    — by Barbara collins 1 year ago

  • Good Moring i did recive a email .i had unclock my account but i need a code http

    — by Barbara collins 1 year ago

  • tivimates companion i paid for it in june 23 2022 my processing no valid order

    — by Charlie H Edmunds 1 year ago

  • No complaint. I have account with Tivimate Companion. I do not remember if I have yearly subscription or lifetime. Idonot see any info on my account. Can you help? Thank you

    — by Sam Heasley 1 year ago

  • No complaint. I have account with Tivimate Companion. I do not remember if I have yearly subscription or lifetime. Idonot see any info on my account. Can you help? Thank you

    — by Sam Heasley 1 year ago

  • Im trying to renew my account asap its due today ?how i go about it. Thanks

    — by Ramon Montalvo 1 year ago

  • My account is up today i want renew for the year what do i do? Help please

    — by Ramon Montalvo 1 year ago

  • app

    — by wolf woef 1 year ago

  • account

    — by admiralx 1 year ago

  • No information is showing on EPG. Unable to successfully update any channels with data.

    — by Calvin Dickerson 1 year ago

  • I will like to upgrade to the lifetime subscription.
    Thanks Montrell

    — by Montrell Anthony 1 year ago

  • Hi, I paid my money to gegister through my credit card, the payment came out but am not getting to log on

    — by Supa 1 year ago

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