Published by FamilyLocator TEAM

Report an issue with Family Locator 360 Lite.
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Why should I report an Issue with Family Locator 360 Lite -Locate Your Famlily?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FamilyLocator TEAM to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Family Locator 360 Lite Customer Insights

1. I have this app because it's compatible with my phoneWe've had this thing hooked up on all of our phones for a week now and it's still can't find my wife and my daughter what is the issue with this thingit doesn't work didn't show my dad and mom real time location, keep showing "Getting address" at all timeWorst app ever installed.

2. I double checked and i am using the correct gmail addressI'm sorry to say it never worked from day one, it was always searching for the location of my daughter, never found her location even when she was right in front of me... I'm uninstalling this.

3. Keep it up!! :)Completely useless if a Family member needs to check in first to be tracked in real time.

4. They never get members location....I am sure it is terrible.I like the other life 360 app that allows you to mark certain areas.

5. I attempted to log in on tablet using google login but receive a login failed message.

6. What if they forget, app only shows last position they last checked in....I have this app on my phone.

7. The location is not correct at all.

8. App locator is very straightforward, no annoying ads, fast and works great.

9. Whenever i'm with my friends she gets 10 calls from her mom because life360 tells her where she is.

10. SorryI don't even know here to begin with this app, it completely useless.

11. This app sould be taken down right now.No track system properly,.

Steps to Troubleshoot & Fix Family Locator 360 Lite Issues

1. Fix Family Locator 360 Lite Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Family Locator 360 Lite: Restarting the app will resolve most errors.
  2. Update the Family Locator 360 Lite App. Here is how:
    1. On Android goto PlayStore » Search for "Family Locator 360 Lite" » Open Family Locator 360 Lite -Locate Your Famlily » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Locator 360 Lite » click "UPDATE".
  3. Clear Family Locator 360 Lite -Locate Your Famlily app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Locator 360 Lite servers.
    1. On Android, goto Settings » Apps » Select "Family Locator 360 Lite -Locate Your Famlily" » click Storage » click "Clear Cache".
  4. Check Family Locator 360 Lite app permissions. If any of these permissions required to use your device's features are disenabled, Family Locator 360 Lite might not work.
  5. Uninstall and reinstall Family Locator 360 Lite. If nothing else has worked, completely uninstall Family Locator 360 Lite then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Family Locator 360 Lite not working


2. Fix Family Locator 360 Lite Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Family Locator 360 Lite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Family Locator 360 Lite not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Family Locator 360 Lite may not be able to connect to the Internet when running in the background.

Reported Issues