Contact Files Customer Service

Why should I report an Issue with Files by Google?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Move your files to Google Drive or an SD card to save space on your device.

2. Free up space by finding old photos from chat apps, duplicate files, clearing cache, and more.

3. Keep your sensitive files safe with a PIN or pattern that can be different from your device lock.

4. Share photos, videos, apps, and more to Android and Chromebook devices around you with Quick Share.

5. You can also share to other cloud storage apps on your device.

6. Easily see how much space is left on your device, SD card and USB drive.

7. Sort files by size to understand what’s taking up space.

8. Get helpful suggestions to save space, protect your device, and more.

9. Files transfer quickly, with speeds up to 480 Mbps, even without an internet connection.

10. Listen to your music or watch your videos with advanced controls like playback speed, shuffle, and more.

11. Save time looking for photos, videos, and documents on your phone.

1. Personally I think that as a whole this app is very easy to use and intuitive for people who aren't exactly the best at using technology, while it may be true that some features like root access aren't available, most people don't even know what that is, so for advanced smart phone users maybe it's a little lacking, but for the average person and experience that they will use it for, (clearing up storage, moving files, etc.) It is perfect.Downgrading to four stars because the last two updates have been buggy.

2. It still needs to not jump back to the top of the list when coming out of viewing a file in the safe folder and a loop option for videos.A great app for exploring your files and things of that nature but the interface could be a little more streamlined and clear.

3. This app makes it so easy to separate ur photos into groups (e.g. duplicates, blurry photos, screenshots, backed-up media, larger vs smaller-sized videos, and so much more!) They make it so u can organize and condense ur files with just a click...saving whatever u want, where ever u want!This app makes things way more difficult than it should be.

4. I'm old school, so notifications about suggestions from my phone usually don't get a first thought, let alone second, but if the phone suggests for me to use this app, then I put it to use.Perfectly fine file manager except for that it hasn't been working for quite the while.

5. At the very least, I trust this over any aftermarket ones on the Play Store: I don't want to risk being bombarded with ONLINE ads when browsing my LOCAL files.I love every bit of this apps UI.

6. I do a lot of work for my phone that deals with all my files and sometimes I'm going back and forth through my files over and over and over and I still forget how to get to some places and I wish it was more intuitive.

7. What I despise with any storage app is, being unable to preview a file before I attach it to an email or download it to a given site.

8. I thought it was the game since it's known to be buggy, but I switched to having it take the image directly from my photos and the issue went away.

9. All attempts to move them to the Trash fail, and the Permanently Delete option doesn't show up when in the Clean tab, frustratingly enough.

10. In the safe folder, it keeps saying that there are files in the safe folder that can't be viewed, even though I know there's nothing in it.

11. For example instead of just the option to delete, I would like the option to archive or save to a certain storage.

1. Fix Files Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Files: Restarting the app will resolve most errors.
2. Update the Files App. Here is how:
   1. On Android goto PlayStore » Search for "Files" » Open Files by Google » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Files » click "UPDATE".
3. Clear Files by Google app cache: Clearing cached data will force your app to retrieve the latest data directly from Files servers.
   1. On Android, goto Settings » Apps » Select "Files by Google" » click Storage » click "Clear Cache".
4. Check Files app permissions. If any of these permissions required to use your device's features are disenabled, Files might not work.
5. Uninstall and reinstall Files. If nothing else has worked, completely uninstall Files then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Files not working

2. Fix Files Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Files be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Files not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Files may not be able to connect to the Internet when running in the background.