Contact MyTelkomsel Customer Service

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1. What's the point in taking a snapshot of my remaining data when I first install it and then not update it? For the last three days I thought I had 9GB remaining.

2. As far as I've experienced the worst reward for the point system exchange category goes to your app.

3. If they couldn't work it out, there is no hope for the average user.At this point I'm so disappointed.

4. Reminder for daily check in? What reminder? It's doesn't working at all, even I use the latest update.

5. To put it simply, this app is too bloated and inevitably it's gonna cause a slow/laggy performance, as in I have to wait a full minute to even have the front page fully loaded.

6. It needs to be optimized better because as a user it's not an enjoyable experience navigating through this app.I bought a data-only Sim.

7. New widget doesn't update and is not clickable, so it's pointless.

8. What is loyalty if you can't provide us true benefits such as exchanging these points for quotas or active period.

9. To be honest your point system is so useless.

10. At first I thought it to be an uncleared cache but no it's all data.

11. Absolutely not recommended.I don't know how this app got to the point of using 7GB of my storage but there it is.

1. Fix MyTelkomsel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyTelkomsel: Restarting the app will resolve most errors.
2. Update the MyTelkomsel App. Here is how:
   1. On Android goto PlayStore » Search for "MyTelkomsel" » Open MyTelkomsel - Buy Package » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyTelkomsel » click "UPDATE".
3. Clear MyTelkomsel - Buy Package app cache: Clearing cached data will force your app to retrieve the latest data directly from MyTelkomsel servers.
   1. On Android, goto Settings » Apps » Select "MyTelkomsel - Buy Package" » click Storage » click "Clear Cache".
4. Check MyTelkomsel app permissions. If any of these permissions required to use your device's features are disenabled, MyTelkomsel might not work.
5. Uninstall and reinstall MyTelkomsel. If nothing else has worked, completely uninstall MyTelkomsel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyTelkomsel not working

2. Fix MyTelkomsel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyTelkomsel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyTelkomsel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyTelkomsel may not be able to connect to the Internet when running in the background.