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When I login through my account the data reading gets blocked at 99% - the app then disconnects the Bluetooth - reconnects and starts reading the data over again up to 99% and repeats this endlessly.

If I login without my account this problem does not occur.
I tried going back to version 10.2 instead of 10.4 but the same problem arises. However - after using 10.2 without my account I did another login with my account and it all seemed to work properly. Switched off my phone at night and on booting up the same problem had returned.

I need to reseat my password

I don’t have a four digit code, and I want to reset it.

Not a complaint. Attempting to find out where to purchase the appropriate charging cable for my device.

Can you help.

I can't find any record of how I bought the unit or where I purchased it. I do know it was in November/December for Christmas.

I am overall happy with the watch however I would like to know of the blood glucose function can be changed from Moles/l to MG/DL. I need this as I am not as quick at converting as I should be.

Good afternoon.

I'm having trouble to log in on the app in my phone. I've forgotten my password and the reset password doesn't work. I get the activation code but when input the password it keeps on yelling me to input password. So I'm going around in circles.

Please help.
Kind regards
Christine

The app is not working nothing at all. I have rebooted phone, uninstalled the app and installed again, several times still nothing, Rebooted the watch and made its connection is good still nothing.

how do I change distance units to miles and not kilometers

How I could make a registration to get access to historical data.

Hi. Hand app recording daily stats from ak12 watch but not saving to history. I've been trying to fix this from end of October

Hi, I am using HBand + the Future watch for about 6 months now and now the blood glucose meter isn’t working anymore, both on the app and the watch. I have done the uninstall/reinstall thing, nothing worked. What now?

Bought this FIRE/BOLTT watch from Reliance Digital (Bangalore) store. Configured the watch and paired with my mobile. Only STEPS count works.
Heart Rate, BP and SPO@ etc do not work. The watch only seem to vibrate but NO READING.
I think the watch is a DEFECTIVE piece. Please guide how I can get this rectified

My 57L watch had blood glucose monitoring for about an hour. Now I can't find it anywhere on the watch.

I have my watch for just a few days. It wont give the readings for the health monitoring. Keep giving an error message : stay still and tighten watch. I do this over and over. wont work.
I have also uninstalled and reinstalled the app on my phone - still no fix

I bought a watch from Amazon and the measurement I get are not accurate especially for blood sugar. When I compare with the inversion one there is a great disparity of between 30mg/dl to 50mg/dl. Another thing is the watch won't give any reading past 147mg/dl.
I have no problem with blood pressure readings, they are accurate when compared with the arm band meter.
What could be the issue for the disparity . I bought this watch inorder to help manage my diabetic condition.

How do I change the setting for blood sugar from mmol/L to mg/dL? This is the entire reason that I bought the watch. Thank you for your kind help.
Regina Pace

How do I change the setting for blood sugar from mmol/L to mg/dL? This is the entire reason that I bought the watch. Thank you for your kind help.
Regina Pace

The weather app on my watch is showing the wrong location and temp. How do I fix this. I have an iPhone 14 pro.
Everything else seems to be working fine.

My watch will not switch on you have received my previous email, do you have a service center in the UK that I can send to for repair

Dewatch says the operating system is Mac. And my phone is an Android, will it work?

The led lights on the back off my watch are not on and I’m not able to get reading is there a setting to turn them on

Can I find the location of the watch from the phone Because I forgot where I put it

Have been trying to make contact for a watch I bought in August and it will not work, I’ve tried everything asked to do on the internet and nothing works and I feel like I’m being blown off .please call me 919-538-7349 or e-mail me at either at masonp555@redacted or paulandpat68@redacted

Having problems with it charging. Just opened it out of the box and it acts like it won't charge

I just want you to know that I absolutely love this watch. But this is the third time this has happened, my watch band has broke not on the charging side but the other side and it is completely useless when that happens. Ive tried supergluing it abd it works for 2-3 days and then useless again. I would like a replacement please.

H band watch won’t connect. It finds it when I search but nothing happens. It stars the signal is -53 but they are right next to each other. Not been able to connect in months. I’ve restarted the watch, deleted and downloaded the app, started the watch from scratch and nothing works

My watch stopped because battery was dead. After I recharged battery your application I was using on my watch and phone would no let me log into my phone to resume the time. I trie logging in several time and it kept saying I had no account so I deleted your application from my phone since it was unacceptable and unusable to me. It appears to be impossible to use!!! Is there another application I can use that will work between you watch and phone?

Thank you!

My H Band is not syncing it gives me an error message that is DB-12 with a signal of - 40.

My watch stopped working. First stopped recording sleep now no screen. Purchased September 4, 2021

I cannot setup an account on the app. It asks for a password but I haven’t set one up yet.

Can't connect my contacts to my watch?

I have tried to reset my password several times in the app to sync my watch time and whilst it says successfully changed when I try to login it just says no login. Am going round in circles and getting very frustrated

Over all I've had a good experience with the watch. But this morning, my watch broke. The charger side completely snapped and now I can't use it. I've only had it for about 6 months and am disappointed that it broke so fast.

I have 2 fitness bands from gogum and I would like to know if I can connect both of them to the same h band app? And if so how do I do it?

My sleep data for June 14, 2022 is INCORRECTLY recorded as 2.9 hours even though I slept from 11:20 PM the previous night to 6:00 AM. I am unable to edit and correct the entry.

Hi. My watch q8 won’t get connected to the app. When i press devices, it shows up, but never gets connected. I never had a problem with Hey Band, but it got deleted. Now I can’t even fix time on my watch because it doesn’t get connected to the app properly.

On my hero band 111 the sleep app on my phone says no data

I can’t open my apps to update my smart watch even I know my password and yet when I ask for new password it never comes.. karim

I cannot connect my watch to the app. It disconnected and now asks for a 4 digit code which I do not have????

I am trying to set my account on the H band app for the first time and it is not accepting any password i create it includes all the characters it needs to be still says to try a new one and i have not made an account before

Trying to connect our GOGUM tracker thru your H Band app on our Apple I phone 7. The app wants information from our Apple Account. Our account is properly set up, I know that as we just talked to Apple on the phone. The problem in trying to accomplish the connection is your app will not accept our pass word on this second phone and we know it’s correct as we just talked to Apple! They told us we would have to talk to you. Could you please call us for help in connecting our new tracker with your app. We bought two GOGUM trackers and I was having trouble with the password on our First one with your app but changed to a new password and you accepted it, but not our Second phone. Could you please contact us by phone, text or email to help us to connect our second phone. Phone #s are 586-214-1225 or 248-231-5061. Thank you for your help

Tom Monroe

I am not able to get my heartrate (bpm) or Oxygen % on my H Band - it does go to my app but it's not shown on the H Band display. I adjust the band tightly to my wrist as instructed. Please advise.

It wont let me allow the privacy policy i dont know if the app needs updated?

I need my password reset for the h band app on my phone. I follow the steps for password reset but nothing is being received in my mailbox. My login ID is eleppard@redacted

my watch band broke, how do I get another band?
Hband 2.0

On the app blood pressure, ECG,blood oxygen,HRV says no data. Sport, sleep and heart rate has data. What have I been doing wrong?

I have done everything you suggest and I still can’t get my blood pressure monitor or my heat beat to work. Very upset

I keep getting constant data warning issues on my watch. How do I make that stop?

The sleep function does not seem to be working properly on the app. Some days sleep begins on time other days it start after midnight or after 2 am. Some days it starts and then stops. Do you have a suggestion