Contact SmartBand Customer Service

Why should I report an Issue with SmartBand?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Latitude Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is used with the smart wristband. By using Bluetooth 4. 0, it connects with the wristband and upload user's activity data to the phone.

2. This app aims to help user monitor their activity by setting goals.

1. Now I can just show my Dr.the band and she can make notes from it.NIKE Disabled support for the Fuel Smartband - Sucks! *Not fair business when i bought it BUT I didnt quite use it much at first but NOW i wanted to start using it again & its eliminated HALF the options/features owners assumed would be included with it! You can still use it as a Watch & to Track steps.

2. I uninstalled it, I restarted my phone and I tried everything I can think of to get the phone and watch to pair and nothing works.Took me an hour to pair.

3. Threw it in the trash!App doesn't work! I installed it and it will absolutely not pair with the watch.

4. I think it's time y'all doIt was a piece of garbage ,doesn't read your oxygen level, the instructions were in Chinese and couldn't get it to sync with my bluetooth.

5. But I wouldn't trust any of it's measurements, and therefore wouldn't recommend buying.The instructions do not tell you that when you take of one side of the wristband, that that is where you charge it, its like a usb point and you plug it into your laptop.

6. It will not pair with the watch, therefore, you cannot track workouts.

7. The band vibrates if I get a phone call or an instant message.

8. The watch still works without the app so its not completly uselessI got this band from my brother.

9. Doesn't sync with phone.

10. Seemed to work ok, but I think any of the sensor measurements such as blood pressure and O2 are just randomly generated.

11. I was always missing phone calls because either the volume on my phone was turned down or I walked off from it.

1. Fix SmartBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartBand: Restarting the app will resolve most errors.
2. Update the SmartBand App. Here is how:
   1. On Android goto PlayStore » Search for "SmartBand" » Open SmartBand » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartBand » click "UPDATE".
3. Clear SmartBand app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartBand servers.
   1. On Android, goto Settings » Apps » Select "SmartBand" » click Storage » click "Clear Cache".
4. Check SmartBand app permissions. If any of these permissions required to use your device's features are disenabled, SmartBand might not work.
5. Uninstall and reinstall SmartBand. If nothing else has worked, completely uninstall SmartBand then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartBand not working

2. Fix SmartBand Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartBand not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartBand may not be able to connect to the Internet when running in the background.