Published by Union Bank of the Philippines on Nov 12, 2024

Report an issue with UnionBank Online.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with UnionBank Online?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Union Bank of the Philippines to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact UnionBank Online image 1 contact UnionBank Online image 2

About UnionBank Online

1. Easily manage your accounts, your cards, transfer funds, pay your bills and more, with just the tap of your finger. + First Philippine bank that enables customers to open accounts through the app. + Choose between Personal Savings Account, PlayEveryday, Savings+, Lazada or GetGo. + Get a Visa debit card delivered to your home/office. + Immediately get a Lazada Virtual Debit card for online shopping. + UnionBank checks clears after two hours – even during weekends and holidays. + Other bank's checks, follows industry cut-off and clearing hours. + View all your accounts and credit card balances in one place. + Real-time monitoring of your savings, checking or debit/ATM card activities. + View your credit card spend, points and statements. + Lock/unlock, set limits and transactions controls on your Visa credit cards. + Self-service password reset and profile unblocking. + Track your rank, view your points and access the leaderboards with PlayEveryday. + Create Goals and start saving up for that investment, emergency fund, or whichever you aspire to achieve. + Transfer funds to anyone, to any bank, any time, without any enrolment or going to the branch. + Real-time crediting for transfers between your accounts or other UnionBank accounts. + Transfer to anyone for free with PESONet.

2. Put all your transaction info on your scheduled visit. + Find the closest branch or ATM with the built-in locator. + Do USD/PHP conversion and view real-time FX rates. 2018 Best Technology Implementation - Front End by Retail Banker International (Highly Commended).

3. No need to worry about due dates. + Send money to our partner Remittance Centers – Palawan Express, Cebuana Lhuillier, LBC & PeraHub. + Send payment requests to another UnionBank Online user with just their mobile number.

4. No need to enroll billers for payment. + Save accounts you frequently transfer to and bills you regularly pay. + Schedule recurring transfers and bills payments.

5. Real-time crediting for only PHP10. + Transfer your US Dollars to other local banks for only USD1!

6. No more sharing of account numbers. + Split bills with your friends on UnionBank Online.

7. No more worksheets to compute who owes who and how much. + Generate your own QR code and have your friends scan the QR to pay. + Get ahead of the queue by scheduling your branch visit in the app. + Transact without any forms or signatures.

8. Get started by opening an account in-app, without ever having to step into a branch.

9. You don’t have to put your life on hold, when you can bank securely whenever you want to, from wherever you want.

10. Same or next business day crediting. + Transfer up to Php 50,000. 00 to anyone with InstaPay.

11. For inquiries and comments, contact our Customer Service at customer. service@unionbankph. com or (+632) 841-8600. Member: PDIC.

UnionBank Online Customer Insights

1. Please notify before hand 3-5 days prior with, something like, "hey we would be having a maintenance this coming (date/time/timeframe) so make sure to finish all necessary transactions so you won't be caught up!" At least in this way, we would be prepared and do all the important stuffs prior the maintenance activity.Faulty Verification, saying the info that was provided does not match? Maybe got some eyes or system issue 💀.

2. Please optimize your app for an android phone like the zflip 3.I've been trying to open my account since yesterday but the system was undergoing maintenance.

3. Trash CS, takes too long to respond and you always ended up receiving System Generated Email instead of Email from real CS Staff.

4. Also, I already updated the app but still a notification keeps on popping on the screen every time I open it.

5. And always in "System Maintenance" kuno na Status lol but it feels like there's no changes 😂.

6. I've been giving this app so many chances in the past 2 days but still couldn't open an account.

7. The app uses the wide angle camera for check deposit, but when I took photos of my check yesterday, the deposit failed.

8. No real time interaction with them, they will just lead you to email them.

9. Not a single day goes by without an error like "Sorry, something went wrong.

10. Slow OTP, time limit for code to be used is 5mins but the code was more than 30mins to received.

11. So annoying!At first, this app was great! I've been using this app for few years.

Steps to Troubleshoot & Fix UnionBank Online Issues

1. Fix UnionBank Online Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UnionBank Online: Restarting the app will resolve most errors.
  2. Update the UnionBank Online App. Here is how:
    1. On Android goto PlayStore » Search for "UnionBank Online" » Open UnionBank Online » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UnionBank Online » click "UPDATE".
  3. Clear UnionBank Online app cache: Clearing cached data will force your app to retrieve the latest data directly from UnionBank Online servers.
    1. On Android, goto Settings » Apps » Select "UnionBank Online" » click Storage » click "Clear Cache".
  4. Check UnionBank Online app permissions. If any of these permissions required to use your device's features are disenabled, UnionBank Online might not work.
  5. Uninstall and reinstall UnionBank Online. If nothing else has worked, completely uninstall UnionBank Online then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UnionBank Online not working


2. Fix UnionBank Online Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UnionBank Online be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UnionBank Online not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UnionBank Online may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • This is your daily response and updates message everytime I message and call

    Dear,

    Thank you for reaching out! We received your email and your case number is 05857620. An officer will get back to you regarding your concern.

    Thank you for your patience and we look forward to talking to you soon!

    Original Message: Hi UnionBank Online Support,

    Hello, my name is Ryan. I have a complaint about a problem I encountered with your app UnionBank Online. Delete mobile account and mobile

    number.

    Pl
    Read more ▼

    — by Ryan 2 years ago

  • Call time to time to update and follow up my concern and issue there's no progress and action i lost my mobile sim card number.forward all the details and verification still reply auto generated sms doesn't help a thing

    — by Ryan 2 years ago

  • Delete mobile account and mobile number

    — by Ryan 2 years ago