Contact Tone It Up Customer Service

Why should I report an Issue with Tone It Up: Fitness App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tone It Up to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Being able to work out at home has helped me focus and build a consistent exercise habit for the first time ever! The workouts are varied, fit for all levels, and not overly saturated in testosterone like other programs I've seen.

2. Edit: I still love the app and all the workouts it offers but now it doesn't work right if I don't turn on location services.

3. That is one of the most frustrating scenarios- just got done working out, blowing off steam, relieving stress, and...phone crashes and don't get to do the cool down, stretches, or even just turn my phone off.

4. OP: The TIU workouts are great! Clearly, they have an issue with Android and haven't been able to solve it.

5. One feature request: I would love to see a daily schedule of pregnancy-safe daily moves/workouts.ETA2: I have emailed that address MANY times and never received any help.

6. Not sure why they took them out to begin with.Love the workouts, hate the app.

7. The app is so frustrating to use right now!I absolutely love TIU workouts, but this app has issues.

8. I like the idea of the programs but I hate how they took away the weekly schedule and they took out the option to log a workout outside of the app (like running).

9. I used to love the weekly schedule with options to schedule the time.

10. I hope it is fixed soon or I will cancel my subscription...bummed out.I forgot how much I love Tone It Up and this app has great instructors and variety! It works really well too.

11. I have no interest in that part of the app, but if I don't turn on my location and instead click "no thanks" it repeatedly and immediately keeps popping up with a notation to turn on location services.

1. Fix Tone It Up Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tone It Up: Restarting the app will resolve most errors.
2. Update the Tone It Up App. Here is how:
   1. On Android goto PlayStore » Search for "Tone It Up" » Open Tone It Up: Fitness App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tone It Up » click "UPDATE".
3. Clear Tone It Up: Fitness App app cache: Clearing cached data will force your app to retrieve the latest data directly from Tone It Up servers.
   1. On Android, goto Settings » Apps » Select "Tone It Up: Fitness App" » click Storage » click "Clear Cache".
4. Check Tone It Up app permissions. If any of these permissions required to use your device's features are disenabled, Tone It Up might not work.
5. Uninstall and reinstall Tone It Up. If nothing else has worked, completely uninstall Tone It Up then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tone It Up not working

2. Fix Tone It Up Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tone It Up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tone It Up not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tone It Up may not be able to connect to the Internet when running in the background.