Contact BLACK+DECKER Customer Service

Why should I report an Issue with BLACK+DECKER?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stanley Black & Decker Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can trigger an audible and visual alert to help you locate your SMARTECH / SmartTech battery. *Maximum initial battery voltages (measured without a workload) is 20 volts. Nominal voltage is 18 V.

2. The SMARTECH / SmartTech battery has a built-in portable charger so you can conveniently charge your mobile devices.

3. Once connected, you can view the current charge of your battery, turn on or off the USB charging port, enable or disable the battery, and locate your battery when lost.

4. Remotely lock and unlock your SMARTECH / SmartTech battery and tools for convenience and in case of theft.

5. Know if you’re truly ready for a project by checking how much charge you have from the start.

6. You can connect the BLACK+DECKER™ app to your SMARTECH™ / SmartTech™ batteries via Bluetooth®.

7. You’ll also be able to tell how much remains until you get the task done.

8. Introducing the all new BLACK+DECKER app.

9. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

1. Other than that "Zippy" does an amazing job keeping my floors free of dog hair.the app works as expected and actually deservesat least 3 stars even 4, you get full control of your item, BUT I cannot understand the need of my location!! that pisses me off terribly, it won't connect to my vacuum unless my phones has the location on, WHY?! for God's sake, why does my vacuum, that I manage via Bluetooth, needs to know my location?!?! One star until that requirement gets removed.Love this app & cleaner.

2. Connects to my smartech 20v Max battery quickly and maintains it connection well as long as you're within the normal range for a Bluetooth connectionI like that you can control the vacuum with the app.

3. I am now wondering if I should return the whole thing.Controlls are good, but you almost need them to get the vacuum back to the docking station.

4. Scheduling doesnt work (even if it did, it doesnt unless your phone is connected to it so no away from home cleaning...).First, I needed the app to bring the drill to work: ridiculous.

5. Connects to my vacuum, shows me battery level and status but... Thats about it.

6. Yes it bugs me but I can't change rugs to make the robot happy.Works as expected.

7. The B&D robot works good too but 2 large area rugs that I have are too high for it to vac.

8. Has driven passed the charge station multiple times, as well as driven over it.I named mine "zippy" and enjoy the convenience of using an app to control it.

9. Vacuum is unresponsive to anything in the app, i have to start the vacuum manually.

10. overall, I'd say it's a successful app.works great.

11. It has gone over the edge and down the stairs and it still works perfectly!App works as it should & I like it very much.

1. Fix BLACK+DECKER Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BLACK+DECKER: Restarting the app will resolve most errors.
2. Update the BLACK+DECKER App. Here is how:
   1. On Android goto PlayStore » Search for "BLACK+DECKER" » Open BLACK+DECKER » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BLACK+DECKER » click "UPDATE".
3. Clear BLACK+DECKER app cache: Clearing cached data will force your app to retrieve the latest data directly from BLACK+DECKER servers.
   1. On Android, goto Settings » Apps » Select "BLACK+DECKER" » click Storage » click "Clear Cache".
4. Check BLACK+DECKER app permissions. If any of these permissions required to use your device's features are disenabled, BLACK+DECKER might not work.
5. Uninstall and reinstall BLACK+DECKER. If nothing else has worked, completely uninstall BLACK+DECKER then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BLACK+DECKER not working

2. Fix BLACK+DECKER Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BLACK+DECKER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BLACK+DECKER not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BLACK+DECKER may not be able to connect to the Internet when running in the background.