Contact DEWALT Sound Systems Customer Service

Why should I report an Issue with DEWALT Sound Systems?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stanley Black & Decker Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I bought the tough system had it for not even a year and I had to replace it twice and then the app just keeps crashing ever since they came out with the new 2.0 the app sucks they need to re-adjust it for the radio cuz now my songs on my playlist don't even come on the screen anymore DeWalt love them but they need to spend a little time I'm fixing the app because my phone does keep forgetting the radio takes forever to turn on by the phone it's easier to turn on by hand.?????!!!!!!!!I'm using a Galaxy Note 8.

2. Maybe you need help from the people at VLC.Good but not great... The radio itself is awesome - the sound is fantastic! I find the battery compartment lid hard to close sometimes with the charging adaptor in its spot though.

3. But I can still play my AMAZON music via Bluetooth (NOT THE RADIO APP).

4. The app will not play music tracks via bluetooth to the radio.

5. Go off the app after turning radio off (via app) but when it's time to turn back on... its a nightmare! Re-install.

6. The device operates on Bluetooth technology Not GPS, stop the monitoring of users!! Your old versions did not require locations (GPS) to turned on, please remove the forced permissions and I will start using your App again! unable to reply.

7. The DeWalt radio unit itself is great.

8. the app however is a let down... constantly struggling to connect (samsung gs8) although once paired the app works really well, its just the initial struggle to get the app and radio 'talking'.

9. Change volume and DAB stations and even turn the radio off and on.

10. You can do a Bluetooth classic scan using BluetoothAdapter.getDefaultAdapter().star1/10 -YES, it's THAT bad! CONSTANTLY having to re-install or the 'demo' stax takes priority.

11. Even so, I am able to play my music through my DeWalt using another app.

1. Fix DEWALT Sound Systems Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DEWALT Sound Systems: Restarting the app will resolve most errors.
2. Update the DEWALT Sound Systems App. Here is how:
   1. On Android goto PlayStore » Search for "DEWALT Sound Systems" » Open DEWALT Sound Systems » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DEWALT Sound Systems » click "UPDATE".
3. Clear DEWALT Sound Systems app cache: Clearing cached data will force your app to retrieve the latest data directly from DEWALT Sound Systems servers.
   1. On Android, goto Settings » Apps » Select "DEWALT Sound Systems" » click Storage » click "Clear Cache".
4. Check DEWALT Sound Systems app permissions. If any of these permissions required to use your device's features are disenabled, DEWALT Sound Systems might not work.
5. Uninstall and reinstall DEWALT Sound Systems. If nothing else has worked, completely uninstall DEWALT Sound Systems then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DEWALT Sound Systems not working

2. Fix DEWALT Sound Systems Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DEWALT Sound Systems be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DEWALT Sound Systems not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DEWALT Sound Systems may not be able to connect to the Internet when running in the background.