Published by Stanley Black & Decker Inc on Apr 19, 2024

Report an issue with CRAFTSMAN myQ Garage Access.
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Why should I report an Issue with CRAFTSMAN myQ Garage Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Stanley Black & Decker Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CRAFTSMAN myQ Garage Access

1. The CRAFTSMAN® myQ App allows you to easily open, close, or check the status of your garage door from anywhere using your mobile device.

2. The CRAFTSMAN® myQ app supports myQ-enabled CRAFTSMAN® products.

CRAFTSMAN myQ Garage Access Customer Insights

1. Anyone who brought a craftsman garage opener to use the smart features, get an iPhone cause it still works over there, or go a different brand garage smart opener; home assistant bypass this issue still.The app stopped working and will not load .

2. Super frustrating.Edited from 1 to 3 stars: Turns out the previous homeowner's wifi settings were still in the garage door opener, and it was buried in the manual that those needed to be cleared to input new wifi settings.

3. Without a doubt, the clunkiest and junkiest app I've ever dealt with, what makes it worse is now I can't get my door open unless we have an opener which defeats the purpose especially when people are coming in and out doing home renovations while I'm at work.

4. Once cleared out, it still took 3 tries to connect to my 5 bars of internet, and now it is working just fine, but there's gotta be a simpler way implement.It works, lots of bells and whistles that I don't use but I suppose some people do.

5. It works great and had my garage recognized and ready to go! I wish they had updated this app instead of making a new one and just letting this one fail without warning.

6. It has worked well in the past so it would seem to be a recent app update issue? Obviously the developer doesn't give a rip since they haven't responded to any of the reviews regarding this issue.

7. The initial logo splash screen shows a spinning circle that stops spinning and the app becomes unresponsive.

8. Oh, the terrible beeping noise it makes when remote closing is disgusting - I will figure out how to disable that.Got this installed, downloaded the app and followed directions.

9. I've tried Uninstalling and reinstalling it several times and the app, still does not open.

10. I don't understand why you don't have a dark theme, pretty much every other app does.It's ok not as good as the old app when Sears(Craftsman) ran it.

11. After the update, it didn't do jack! It still hangs on the loading screen, and then a pop-up for the "app not responding".

Steps to Troubleshoot & Fix CRAFTSMAN myQ Garage Access Issues

1. Fix CRAFTSMAN myQ Garage Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CRAFTSMAN myQ Garage Access: Restarting the app will resolve most errors.
  2. Update the CRAFTSMAN myQ Garage Access App. Here is how:
    1. On Android goto PlayStore » Search for "CRAFTSMAN myQ Garage Access" » Open CRAFTSMAN myQ Garage Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CRAFTSMAN myQ Garage Access » click "UPDATE".
  3. Clear CRAFTSMAN myQ Garage Access app cache: Clearing cached data will force your app to retrieve the latest data directly from CRAFTSMAN myQ Garage Access servers.
    1. On Android, goto Settings » Apps » Select "CRAFTSMAN myQ Garage Access" » click Storage » click "Clear Cache".
  4. Check CRAFTSMAN myQ Garage Access app permissions. If any of these permissions required to use your device's features are disenabled, CRAFTSMAN myQ Garage Access might not work.
  5. Uninstall and reinstall CRAFTSMAN myQ Garage Access. If nothing else has worked, completely uninstall CRAFTSMAN myQ Garage Access then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CRAFTSMAN myQ Garage Access not working


2. Fix CRAFTSMAN myQ Garage Access Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CRAFTSMAN myQ Garage Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CRAFTSMAN myQ Garage Access not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CRAFTSMAN myQ Garage Access may not be able to connect to the Internet when running in the background.

Reported Issues