Contact Pelican Customer Service

Why should I report an Issue with Pelican Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pelican State Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The amount comes up and the "getting images" dialogue box is shown but the image never shows.Pelican Credit Union is a great credit union and the service is very excellent and the representative are very friendly and helpful.

2. Awesome customer service experience from the staff.I love using Pelican State Federal Credit Union.

3. It seems like other people are experiencing the same issue, would it be so hard to post troubleshooting instructions for this instead of asking each person to contact you?The app works for the majority of the time, however there is a frustrating issue.

4. Ive tried giving feedback, but no response and issue is not fixed.Very easy and straight forward user friendly app to use.

5. Even just giving us an option to disable automatic password reset would be great.app keeps force closing, even after new update.

6. There are only 3 branches in my region and I live at least 45 minutes from each, so I NEED THIS APP!App worked the first time I installed it but everytime after it force closes.

7. The mobile app is also great and helpful.I would give 5 stars, but I'm tired of having to reset the password every couple of months.

8. I highly recommend Pelican Credit Union to bank with.

9. Pelican is definitely by far the best credit union I have ever been with.

10. And the items are not listed as pending i find it to be a headache🤦🏾 ♀️The app worked well until I updated my phone.

11. Take time to listen and solve any issue you may have.

1. Fix Pelican Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pelican: Restarting the app will resolve most errors.
2. Update the Pelican App. Here is how:
   1. On Android goto PlayStore » Search for "Pelican" » Open Pelican Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pelican » click "UPDATE".
3. Clear Pelican Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Pelican servers.
   1. On Android, goto Settings » Apps » Select "Pelican Mobile" » click Storage » click "Clear Cache".
4. Check Pelican app permissions. If any of these permissions required to use your device's features are disenabled, Pelican might not work.
5. Uninstall and reinstall Pelican. If nothing else has worked, completely uninstall Pelican then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pelican not working

2. Fix Pelican Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pelican be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pelican not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pelican may not be able to connect to the Internet when running in the background.