Published by Navigator CU

Report an issue with Navigator Credit Union.
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Why should I report an Issue with Navigator Credit Union?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Navigator CU to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Navigator Credit Union Customer Insights

1. Never had an issue before but this app just keeps getting worse... like the CU.It has the basics which are good, but it would be nice if I could search to see if a specific check# cleared or could get push notifications that something went through or if I'm close to my minimum balance threshold.Extremely slow at random moments, which leads to random failed transactions, which leads to my card eventually locked.

2. So frustrated!!!This bank is garbage, when I first started with them I wait 3 months to get access to one check I put in and since then the app is breaking down weekly, today I wasted my HOUR BREAK just trying to get access to my money and i still didn't get to eat anything and when I called the bank I got nothing I don't recommend this bank at allapp doesnt work since my s9 updated.

3. I like the app and would love for someone to figure out why.Wish they update credit info, just as fast as everything else, but no complaints.I can't get the mobile deposit feature to wotk; I keep getting a notifocation that says "internal system error".

4. I have issues with a built in security feature that is telling me there are applications running that have the potential to interfere and inputs will be ignored.

5. i have already sent in a request for it and it is still not fixedSeriously probably one of the best apps for a bank I have ever used.

6. Extremely frustratingi usually love this app but lately it will not load after the password screen.

7. A must have if you have Navigator which is a great Credit union!!!!This app is very user-unfriendly.

8. I could not find a way to make a deposit on-line.

9. Since my latest update.

10. I was unable to use PayPal to pay a loan.

11. I have a Samsung Galaxy 6.

Steps to Troubleshoot & Fix Navigator Credit Union Issues

1. Fix Navigator Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Navigator Credit Union: Restarting the app will resolve most errors.
  2. Update the Navigator Credit Union App. Here is how:
    1. On Android goto PlayStore » Search for "Navigator Credit Union" » Open Navigator Credit Union » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Navigator Credit Union » click "UPDATE".
  3. Clear Navigator Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from Navigator Credit Union servers.
    1. On Android, goto Settings » Apps » Select "Navigator Credit Union" » click Storage » click "Clear Cache".
  4. Check Navigator Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Navigator Credit Union might not work.
  5. Uninstall and reinstall Navigator Credit Union. If nothing else has worked, completely uninstall Navigator Credit Union then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Navigator Credit Union not working


2. Fix Navigator Credit Union Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Navigator Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Navigator Credit Union not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Navigator Credit Union may not be able to connect to the Internet when running in the background.

Reported Issues