Contact Shell FCU Customer Service

Why should I report an Issue with Shell FCU Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shell FCU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using the Shell FCU Digital Banking App you can check your account balance, transaction history, control your card, make a mobile deposit, and more – all from your mobile device.

2. View available funds, the progress of savings goals, upcoming payments, how much you’ve deposited, and personal recommendations, all in one simple and easy to read screen.

3. Dashboard - Manage all of your Shell FCU accounts in one easy to view dashboard.

4. Since 1937, Shell FCU has improved the lives of thousands through service excellence, community outreach and lasting financial solutions for all stages in life.

5. That’s why we developed the Shell FCU Digital Banking App to manage your everyday banking needs.

6. Manage your Shell FCU accounts securely and conveniently from anywhere!

7. Accounts - View and manage all of your cash accounts digitally.

8. Review recent transactions, see current balances, and search for specific payments or deposits.

9. Bill Pay - Schedule or manually make payments on your bills through our easy-to-use bill pay system.

10. Fund Transfers - Send funds to and from your connected accounts through our easy-to-use fund transfer capability.

1. Long boot times, constant holdijgnt on one screen, it turned a fantastic app to a terrible one over night.Decent. I really like the quick balance option & ability to transfer funds between checking & savings.

2. If I could change the user ID to log in it would be perfect, and it would be easier to track my finances if the charges included more detail.I've been with SFCU for over ten years without a SINGLE issue.

3. The first time I made a transfer from an external bank account, I didn't think it worked because it didn't even appear as pending.

4. I tried it again and ended up being charged from both credit unions for insufficient funds because, as it turns out, the transfers were going through; they just weren't showing in the account.Worked great when I could use it.

5. Other than that, I love all of the features (like mobile deposit, quick balance, etc).Very rapid, responsive, accurate readings for biometrics.

6. Maybe it just needs time.....I've been banking with you for a little over 25 years and I love y'all.

7. However if I do move to Dallas, TX from houston/Montgomery, I don't believe there are locations there for atm useThey made a new version of the app that is so much less responsive and easy to use than the previous version.

8. Fraud alert is outstanding! Got a text alert about a charge on my card that I did not make, and the card was instantly locked before any charges could be made.

9. I accidentally click on that thing every time! And it's an eyesore... Please fix the app or put it back to how it was.It's extremely slow to show transactions and transfers.

10. I sent 2 emails to the developer's email, but never got a response.Had the app about 2 years and all was pretty good until the complete overhaul they did recently.

11. I've been using your app for a few years and have found it easy to use.

1. Fix Shell FCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shell FCU: Restarting the app will resolve most errors.
2. Update the Shell FCU App. Here is how:
   1. On Android goto PlayStore » Search for "Shell FCU" » Open Shell FCU Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shell FCU » click "UPDATE".
3. Clear Shell FCU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Shell FCU servers.
   1. On Android, goto Settings » Apps » Select "Shell FCU Mobile" » click Storage » click "Clear Cache".
4. Check Shell FCU app permissions. If any of these permissions required to use your device's features are disenabled, Shell FCU might not work.
5. Uninstall and reinstall Shell FCU. If nothing else has worked, completely uninstall Shell FCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shell FCU not working

2. Fix Shell FCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shell FCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shell FCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shell FCU may not be able to connect to the Internet when running in the background.