Contact Member One FCU Customer Service

Why should I report an Issue with Member One FCU Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Member One Federal Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Member One FCU uses SSL (Secure Socket Layer) encryption to communicate securely through all mobile devices. *Must be enrolled in Online Banking.

2. There is no charge from Member One FCU, but messaging and data rates may apply. **Must have Bill Pay setup previously in Online Banking.

1. Give me back the older version of the app!Only problem I have is depositing checks on this app seems there is always a problem and requires a 25 mile trip to the branch officeSometimes it won't allow me to log-in even after I have double checked that my password is typed in correctlt.I've been using this app for many, many months, using a fingerprint scanner to log into my account.

2. Please show that phrase we are supposed to write on the back of the check ("for mobile deposit only...") somewhere on the mobile deposit screen before we take the back picture.

3. Then while I write the phrase it fusses that it can't find the check for the picture and stops trying.

4. (I've lost the number linked to the account) so theyve basically just made this app useless for me.Wonderful app! It has been a real helpful tool in keeping my accounts straight.

5. Now, it's taken the fingerprint scanner login option away completely, and I have no way of accessing my account now.

6. It must be at 100% volume.I have incurred over a $150 in fees because for some reason I am required to pay my business taxes through the MemberOne site.

7. It's also very cluttered, you have to dig through menus to find what you're looking for, doesn't become a problem until you need to find something in a hurry.

8. Also not a fan of mobile deposit anymore after changing the picture taking method.

9. I can never remember the words so I have to click the button to take the back picture just to see the phrase.

10. The app can be very slow at times, helps to have the quick view enabled with fingerprint enabled.

11. Now it takes FOREVER to load when logging in and take away the fingerprint option randomly.

1. Fix Member One FCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Member One FCU: Restarting the app will resolve most errors.
2. Update the Member One FCU App. Here is how:
   1. On Android goto PlayStore » Search for "Member One FCU" » Open Member One FCU Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Member One FCU » click "UPDATE".
3. Clear Member One FCU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Member One FCU servers.
   1. On Android, goto Settings » Apps » Select "Member One FCU Mobile" » click Storage » click "Clear Cache".
4. Check Member One FCU app permissions. If any of these permissions required to use your device's features are disenabled, Member One FCU might not work.
5. Uninstall and reinstall Member One FCU. If nothing else has worked, completely uninstall Member One FCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Member One FCU not working

2. Fix Member One FCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Member One FCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Member One FCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Member One FCU may not be able to connect to the Internet when running in the background.