Published by Seiko Epson Corporation on Oct 18, 2024

Report an issue with Epson TM Utility.
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Why should I report an Issue with Epson TM Utility?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Seiko Epson Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Epson TM Utility

1. This app enables you to setup wireless connection, configure printer settings and print sample receipts from your Android phone or tablet to a Epson receipt printer. - Improved firmware update function. - The software license agreement has been updated.

2. Please check the software license agreement from the license menu on the information screen. - Added the support printer. - Added the support printer. - Added the support printer. - Added the support printer. - Support OT-WL06. - Added the support printer. - Support the setting of 'Desktop Mode' for TM-P20.

Epson TM Utility Customer Insights

1. No USB Why can't I connect through USB like with my laptop? Only Bluetooth and wifi but that can't find the printer!!Does NOT work.

2. It keeps closing when I try to select my printer.

Steps to Troubleshoot & Fix Epson TM Utility Issues

1. Fix Epson TM Utility Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Epson TM Utility: Restarting the app will resolve most errors.
  2. Update the Epson TM Utility App. Here is how:
    1. On Android goto PlayStore » Search for "Epson TM Utility" » Open Epson TM Utility » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Epson TM Utility » click "UPDATE".
  3. Clear Epson TM Utility app cache: Clearing cached data will force your app to retrieve the latest data directly from Epson TM Utility servers.
    1. On Android, goto Settings » Apps » Select "Epson TM Utility" » click Storage » click "Clear Cache".
  4. Check Epson TM Utility app permissions. If any of these permissions required to use your device's features are disenabled, Epson TM Utility might not work.
  5. Uninstall and reinstall Epson TM Utility. If nothing else has worked, completely uninstall Epson TM Utility then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Epson TM Utility not working


2. Fix Epson TM Utility Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Epson TM Utility be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Epson TM Utility not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Epson TM Utility may not be able to connect to the Internet when running in the background.

Reported Issues