Contact SmartCity Customer Service

Why should I report an Issue with SmartCity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Municipal Main Information and Computing Center to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also have troubles with paying - master card is not acceptedForgot your pin code? Then you can't use the application anymore! There's no way to reset pass code via the UI! :( No answer from dev regarding same!Absolutely atrocious! The application does not update, when deleted from phone does not install.

2. Also it would be awesome to have completely digital payment method for transportation, without a physical plastic card, that would follow same policy of having a discount when buying 50 rides.Never had any problems with the app.

3. Cannot believe this half baked application is part of half a billion effort to revolutionise the Kyiv city infrastructureNo Google pay integration.

4. Why?Great and useful app, but sometimes doesn't display the tickets I bought so I still have to buy them with cash, which is not very convenient.

5. Tickets expire in 15 days.Works well in general, an English translation would be highly appreciated though.

6. Great experience of buying tickets for tram and trolleys.

7. Awful.It's horrible! I often can't log in, cause it redirects to site, or doesn't allow my creds.

8. It helps do Kyiv more better and smarter.It uses your browser for authorization.

9. Hope see more features about public transport and Kyiv support in general.

10. Thank youIt's nice as Smart Card manager only.

11. And when you open your browser again, it always opens kyivcity authorization page, and transfers you to the app.

1. Fix SmartCity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartCity: Restarting the app will resolve most errors.
2. Update the SmartCity App. Here is how:
   1. On Android goto PlayStore » Search for "SmartCity" » Open SmartCity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartCity » click "UPDATE".
3. Clear SmartCity app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartCity servers.
   1. On Android, goto Settings » Apps » Select "SmartCity" » click Storage » click "Clear Cache".
4. Check SmartCity app permissions. If any of these permissions required to use your device's features are disenabled, SmartCity might not work.
5. Uninstall and reinstall SmartCity. If nothing else has worked, completely uninstall SmartCity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartCity not working

2. Fix SmartCity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartCity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartCity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartCity may not be able to connect to the Internet when running in the background.