Contact Now Support Customer Service

Why should I report an Issue with Now Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ServiceNow to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Seems to be the only way to access Now Support on mobile without doing a remote work around.Trying to authenticate via app, continuously gets hung up at the "appears you are on a mobile device" and won't let me authenticate.I guess the app looks OK, but you shouldn't force people to use it when they try to access knowledge on browser.

2. I have to add instance URL(there's only 1 support instance url, why do I even need to add that URL) when I am trying to login and then once I proceed, I receive error "you are using mobile browser, unable to login".None of the buttons seem to work.

3. Please make the normal website mobile-friendly and stop forcing these appsQueue the typical "would give 0 stars if possible" rant: If your app won't even let users log in, why the heck are you forcing people to use it? Fix this garbage.Using the app is okay, but finding them is tricky, since they are called "Support", "Agent", "Mobile".

4. I was forced to download the app to see articles and since the knowledge applet didn't work this didn't provide any value for me.The technological leap from classic and the flexibility in terms of configuration is simply awesome.

5. It just takes me to the same login as the Webpage version to authenticate then tells me I need the app...Cannot login, forces authentication on browser and doesn't redirect.

6. Page loads just fine to show article and then jumps to "you're using mobile so the page doesn't work" page.

7. Either call them Now *whatever* or retire all of these apps and have one monolithic thing that does all of the things.Won't even let me login.

8. Clearly, the focus is on making things even better and that shows with every new version release.I am unable to login to the app.

9. Knowledge applet seems broken as it just fails to load the applet.

10. Encountered issue where it continually went to a download app screen and could not get it, but it seems to have been resolved and works now.

11. Also knowledge isn't opened automatically on the app when you access the site.

1. Fix Now Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Now Support: Restarting the app will resolve most errors.
2. Update the Now Support App. Here is how:
   1. On Android goto PlayStore » Search for "Now Support" » Open Now Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Now Support » click "UPDATE".
3. Clear Now Support app cache: Clearing cached data will force your app to retrieve the latest data directly from Now Support servers.
   1. On Android, goto Settings » Apps » Select "Now Support" » click Storage » click "Clear Cache".
4. Check Now Support app permissions. If any of these permissions required to use your device's features are disenabled, Now Support might not work.
5. Uninstall and reinstall Now Support. If nothing else has worked, completely uninstall Now Support then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Now Support not working

2. Fix Now Support Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Now Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Now Support not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Now Support may not be able to connect to the Internet when running in the background.